Paul Culbertson
York,PA
Summary
Strategic program operations leader with a strong track record in designing and scaling impactful training and development systems. Expertise in managing complex programs and optimizing workflows while fostering inclusive learning environments and enhancing stakeholder relationships.
Overview
13
13
years of professional experience
Work History
Senior Business Consultant
Jenzabar
09.2023 - Current
- Analyzed client requirements to design tailored software solutions.
- Supported conversions, integrations, and go-live scenarios, facilitating seamless operational readiness.
- Collaborated with consultants to enhance product knowledge and improve implementation quality.
- Collaborated with teams to implement software updates and enhancements.
- Trained partner institutions on Jenzabar systems across Communications, Student Life, and Admissions.
- Produced engagement reports and presented product updates at national conferences, enhancing stakeholder understanding.
- Analyzed business processes to identify areas for improvement and efficiency.
- Provided expert guidance on software solutions tailored for higher education institutions.
Account Partner & Sales Strategy Lead
Tallo, Inc.
09.2021 - 09.2023
- Managed portfolio of institutional partners, ensuring alignment with client needs and driving satisfaction.
- Developed strategic partnerships that expanded service offerings and fostered deeper client engagement.
- Strengthened relationships with prospective partners through targeted consultative engagement, leading to increased interest and potential collaborations.
- Built outbound sales strategies with KPIs and coached account managers through weekly performance reviews.
- Delivered demos, prepared quotes, and supported renewals and upsell opportunities.
College Program Coordinator
Cecil College
North East, MD
03.2020 - 07.2022
- Led planning and execution of New Student Orientation, creating a comprehensive onboarding experience for incoming students.
- Directed honor society operations, recruitment initiatives, and major campus events.
- Served on graduation committee, training faculty, staff, and students on effective use of Blackboard systems to enhance learning outcomes.
- Developed Leadership Council to empower student voice and improve governance processes.
Associate Director of Campus Rec & Wellness
East Stroudsburg University of Pennsylvania
East Stroudsburg, Pennsylvania
08.2014 - 02.2020
- Directed operations for two recreation centers totaling 70,000+ sq. ft., ensuring seamless daily execution and adherence to industry safety standards.
- Designed and implemented comprehensive training programs, including Rec Devils 101, All-Staff Training, and professional staff onboarding.
- Created and facilitated multi-session leadership programs (Leaders for Tomorrow, Emerging Leaders Program) fostering development for first-year and student employees.
- Developed policies and procedures enhancing student engagement and ensuring operational consistency across teams.
- Led major campus events including NIRSA Rec Day, Senior for a Day, and a large-scale Disability Expo featuring adaptive sports.
- Managed $700,000 equipment and IT procurement process, coordinating vendor demos, proposals, and implementation timelines for successful integration.
- Implemented new point-of-sale systems and improved internal membership and roster tracking workflows.
Student Development & Training Coordinator
Arizona State University, Tempe Campus
Tempe, Arizona
08.2013 - 08.2014
- Built and evaluated employee training curriculum aligned with organizational goals and student success outcomes.
- Coordinated training sessions for new hires to ensure effective onboarding across multiple departments.
- Advised Sun Devil Fitness Leadership Board to enhance student leadership development.
- Planned and executed annual recognition events, including End-of-Year Banquet, to celebrate student achievements.
- Created marketing strategies that increased participation in experiential learning programs.
Education
Masters Degree - Sports Management
Southern New Hampshire Unviversity
08-2012
Bachelors Degree - Communications
Mansfield University
05-2003
Skills
- Software Implementation Strategy
- Data-Driven Decision Making
- Program strategy
- Project leadership
- Process optimization
- Stakeholder management
- Client Onboarding Process
- Training development
- Staff coaching
- Tableau
- Google Suite
- Microsoft Suite
- Slack
Selected Presentations
- Strategic Initiatives on the Recruiting Trail, AACP Webinar, 2023
- Inclusivity Comes Before Diversity and Equity, NACAC & SACAC, 2022
- A Philosophy About Trees, Cecil College Wellness Week, 2020
- Leadership at All Levels, NIRSA Region I, 2017
- Renter vs. Owner: Staff Buy-In Strategies, ESU, PASSHE, NIRSA, 2016-2017
- Leaders for Tomorrow Program, AZIRSA, 2014
Timeline
Senior Business Consultant
Jenzabar
09.2023 - Current
Account Partner & Sales Strategy Lead
Tallo, Inc.
09.2021 - 09.2023
College Program Coordinator
Cecil College
03.2020 - 07.2022
Associate Director of Campus Rec & Wellness
East Stroudsburg University of Pennsylvania
08.2014 - 02.2020
Student Development & Training Coordinator
Arizona State University, Tempe Campus
08.2013 - 08.2014
Masters Degree - Sports Management
Southern New Hampshire Unviversity
Bachelors Degree - Communications
Mansfield University