Paul Dent
Omaha,NE
Summary
Self-motivated sales development professional experienced in both technical and non-technical, fast-paced team environments. Relationship building and closing expert.
Overview
13
13
years of professional experience
Work History
Sales Development Representative
Guardify
Omaha, NE
08.2023 - Current
- Increased sales leads by implementing targeted outreach strategies and personalized followups.
- Developed strong relationships with key decision-makers through consistent communication and rapport-building efforts.
- Expanded client base by conducting market research to identify new prospects and potential business opportunities.
- Enhanced team performance through regular sales training sessions, role-playing exercises, and constructive feedback.
Business Development Representative
Buildertrend
Omaha, NE
12.2022 - 08.2023
- Expanded business through effective network development, identifying new and prospective clients.
- Developed business pipeline using cold and warm techniques.
- Tracked sales calls in database for relationship management.
- Maintained updated records in CRM to meet requirements of sales team and GDPR regulations.
- Collaborated with account executives to penetrate new accounts, identify potential customers and coordinate product demonstrations.
- Achieved $5400 in monthly revenue, exceeding objectives by 44%.
Sales Development Student
CourseCareers
Omaha, NE
10.2022 - 11.2022
- Learned to build and manage accurate sales pipeline to maintain high volume of activity.
- Learned to win new business by articulating full value of company's capabilities to prospects.
- Learned to utilize Salesforce to manage sensitive client information and update existing and new client profiles.
- Learned Sales Terminology, Org Structure, Ideal Customer Profiles, Buyer Personas, Sales Cycles, Prospecting, Researching, Cadence, SPIN, BANT, Cold Emailing, Cold Calling, LinkedIn Outreach, Salesforce CRM, SalesLoft, Zoominfo, Etc.
IT Support Specialist
NCO Group
Humble, TX
11.2011 - 07.2013
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Initiated up-sell techniques to increase sales, boosting sales 12% in one year.
- Scored in top 5% of employees for successful sales and customer satisfaction.
- Provided onboarding and guidance to other sales representatives to meet sales goals.
Dockworker
Saia LTL Freight
Omaha, NE
05.2015 - 01.2024
- Loaded, unloaded and sorted cargo as part of accurate and efficient weekly shipments.
- Consistently maintained 9 bills per hour average, exceeding company standard 5 bills per hour.
- Used hand-held scanners and physical logs to accurately track item movements.
- Assembled and filled more than 8 shipments per day and prepared all shipping documentation.
- Followed verbal and written instructions to properly move and ship products.
Sales Representative
Mutual Of Omaha
Omaha, NE
01.2014 - 01.2015
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
- Developed and delivered engaging sales presentations to convey product benefits.
- Achieved monthly sales goals of $150,000 by promoting product benefits and enrolling new clients.
- Trained and mentored new sales representatives.
- Exceeded goal of $10,000 for new accounts in single sales cycle.
- Documented customer interactions using SalesForce to capture data in processing system.
Recovery Specialist
West Corporation
Omaha, NE
07.2013 - 01.2014
- Handled about 100 inbound and outbound calls daily, remaining highly focused on securing required funds.
- Performed skip tracing on all past due accounts to locate responsible individuals.
- Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Exceeded monthly collection goals of $34,000 for 1 year.
Education
Sales Development Specialization Certificate - Sales Development Representative
CourseCareers
Omaha, NE11.2022
Associate of Arts - Business Administration
Houston Community College
Houston, TX04.2010
High School Diploma -
O. Perry Walker High School
New Orleans, LA05.2000
Skills
- Active Listening
- Critical Thinking
- POS Systems and Ordering Platforms
- Customer Satisfaction
- Time Management
- Client Correspondence
- BANT and SPIN Sales Method
- Sales Prospecting
- Sales Engagement Software
- Cold Calling
- CRM
- Calm and Professional Under Pressure
Timeline
Sales Development Representative
Guardify
08.2023 - Current
Business Development Representative
Buildertrend
12.2022 - 08.2023
Sales Development Student
CourseCareers
10.2022 - 11.2022
Dockworker
Saia LTL Freight
05.2015 - 01.2024
Sales Representative
Mutual Of Omaha
01.2014 - 01.2015
Recovery Specialist
West Corporation
07.2013 - 01.2014
IT Support Specialist
NCO Group
11.2011 - 07.2013
Sales Development Specialization Certificate - Sales Development Representative
CourseCareers
Associate of Arts - Business Administration
Houston Community College
High School Diploma -
O. Perry Walker High School