Summary
Overview
Work History
Education
Skills
Timeline
Generic

Paul Dodge

West Jordan,UT

Summary

Proven Customer Service Representative with a track record of enhancing customer satisfaction for corporate accounts like Hyundai and Honda at Convergys. Expert in call management and product knowledge, I excel in account updating and dispute resolution, significantly improving client relations. Skilled in both data entry and effective communication, I deliver exceptional service outcomes.

Overview

20
20
years of professional experience

Work History

Customer Service Representative

Convergys
Taylorsville, UT
01.2002 - 07.2021
  • Responded to customer assistance requests for corporate accounts Hyundai, Honda, United Healthcare, and Spectrum Wireless.
  • Documented customer requests and resolution.
  • Assisted customers with product use features
  • Point of contact for customer dispute resolution.

Education

None - Business Education

Utah Technical College
Taylorsville, UT
01.1981

Skills

  • Product Knowledge
  • Call Management
  • Account updating
  • Data Entry

Timeline

Customer Service Representative

Convergys
01.2002 - 07.2021

None - Business Education

Utah Technical College
Paul Dodge