Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Paul Donez

Philadelphia,PA

Summary

Hardworking and committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors. Upbeat, customer-focused Sales Associate with several years of experience in retail environments. Flexible and approachable, with strong organizational, and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge.

Overview

6
6
years of professional experience

Work History

High Level Associate

Lowes Home Improvment
Wilmington, DE
03.2023 - Current

Certified Fork Lift Driver with hands-on experience.

  • Encouraged customers to sign up for loyalty programs or store credit cards.
  • Placed orders for additional stock when necessary to ensure adequate supply of merchandise.
  • Operated equipment such as scanners and scales correctly during checkout process.
  • Helped customers locate items within the store using the inventory system.
  • Processed shipments received from vendors according to established protocols.
  • Reported any discrepancies or errors in pricing or inventory levels to management.

Property Manager

Hernandez Real Estate Group
Philadelphia, PA
01.2019 - 04.2023
  • Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
  • Developed and implemented effective leasing strategies to maximize occupancy rates.
  • Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
  • Managed all maintenance requests from tenants in a timely manner.
  • Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
  • Implemented cost-cutting measures where appropriate in order to reduce overhead costs without compromising quality standards.
  • Provided guidance and support to junior team members in order to facilitate their professional development.
  • Inspected properties regularly to identify deficiencies and schedule repairs.
  • Handled resident complaints and expedited maintenance requests.
  • Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
  • Exercised direct supervision over property staff.

Education

High School Diploma -

Edison High School
Philadelphia, PA
06-1994

Skills

  • Preparing reports
  • Record and file management
  • Calendar management
  • Problem-solving
  • Customer service
  • Sales expertise
  • Collaborative teamwork
  • Issue troubleshooting
  • Adaptability and flexibility
  • Creative problem solving
  • Service assistance
  • Relationship building
  • Team collaboration
  • Workplace safety
  • Decision-making
  • Order fulfillment
  • Courteous and professional
  • Inventory management
  • Complex Problem-solving
  • Customer service orientation
  • New hire training
  • Sales techniques
  • Attention to detail
  • Multitasking and organization
  • Forklift operation
  • Reliable and punctual

Certification

  • Up to date Driver’s License
  • Certified Forklift Driver
  • Bilingual- speaks fluent English and Spanish.

Timeline

High Level Associate

Lowes Home Improvment
03.2023 - Current

Property Manager

Hernandez Real Estate Group
01.2019 - 04.2023

High School Diploma -

Edison High School
Paul Donez