Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Paul Ferrier

Boynton Beach,United States

Summary

Knowledgeable Operations Agent with proven expertise in managing support work for aircraft.

Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Overview

23
23
years of professional experience

Work History

Customer Service Representative

United States Postal Service
Palm Beach, United States
10.2005 - Current
  • Sorted incoming mail for delivery to the appropriate departments or individuals.
  • Assisted in loading and unloading trucks with mail, packages, and other materials.
  • Delivered packages to post offices, businesses, and residences utilizing company vehicle.
  • Adhered strictly to postal regulations regarding package size, weight limits.

Courier and Mail Handler

Federal Express, FedEx
Pompano Beach, FL
07.2004 - 10.2005
  • Delivered items to residential addresses within specified time frames.
  • Followed safety protocols when loading, unloading, driving, and delivering items.
  • Ensured compliance with federal regulations governing transportation of hazardous materials.
  • Assisted in the sorting and organizing of packages for efficient delivery routes.

Ground Operations Agent

Southwest Airlines
Fort Lauderdale, FL
09.2001 - 06.2004
  • Handled customer service matters at the ticket counter and the gate.
  • Coordinated with flight crews regarding any changes in flight plans or passenger needs.
  • Handled delays, diversions, cancellations, overbookings, weather problems, ramp closures, and more.
  • Investigated potential security threats identified by TSA agents or other personnel in order to maintain a safe environment for passengers.
  • Maintained communication with crew members, customers and other ground staff to ensure smooth operations.

Education

Some College Coursework Completed -

Virginia College
Birmingham, AL

High School Graduate -

Keyport High School
Keyport, NJ

Skills

  • Safety Procedures
  • Heavy Lifting
  • Live Cargo Handling
  • Security processes
  • Inclement Weather Tolerance
  • Baggage Service Collaboration
  • Vehicle operation

Languages

French
Limited
Chinese (Mandarin)
Limited

Timeline

Customer Service Representative

United States Postal Service
10.2005 - Current

Courier and Mail Handler

Federal Express, FedEx
07.2004 - 10.2005

Ground Operations Agent

Southwest Airlines
09.2001 - 06.2004

Some College Coursework Completed -

Virginia College

High School Graduate -

Keyport High School

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Paul Ferrier