AYANNAH RAGLAND
Newark,New Jersey
Summary
Supported resolution of escalated customer issues, contributing to high levels of satisfaction through team coaching.
Applied standard operating procedures to enhance productivity and reliability of services.
Streamlined inventory management and shift operations to improve cash handling and maintain customer satisfaction.
A highly professional aviation service provider prepared to bring strong customer service acumen and safety compliance expertise to role. Known for fostering teamwork and delivering reliable service in dynamic environments. Skilled in conflict resolution and emergency response, consistently ensuring passenger satisfaction and safety.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Uhaul Moving And Storage
Jersey City
01.2025 - 12.2025
- Supported rental customers and kept daily operations organized and efficient.
- Assisted customers with rental inquiries and service options.
- Processed customer transactions accurately and efficiently.
- Managed inventory of moving supplies and equipment.
- Resolved customer complaints through clear and professional communication.
- Trained new staff on customer service protocols and systems.
Supervisor of Operations
Omni-Serv
Newark
07.2023 - 01.2024
- Oversaw daily operations and supported staff performance, workflow, and service quality.
- Developed and implemented policies and procedures for efficient workflow.
- Trained and guided team members on operational procedures and best practices.
- Resolved customer complaints while maintaining high customer satisfaction.
- Coordinated with other departments to keep communication and workflow aligned.
- Assisted in scheduling staff shifts to support coverage and performance.
- Monitored compliance with company policies and industry regulations.
Security Supervisor
Admiral Security Services, Inc
Newark
09.2020 - 12.2020
- Supervised site security operations and supported staff scheduling, compliance, and reporting.
- Managed security staff schedules to support coverage and minimize overtime costs.
- Conducted site reviews and security audits and shared recommendations with management.
- Enforced compliance with state and local laws and company safety standards.
- Recorded incident report data accurately and maintained required files.
Customer Service Associate
McDonald's
Newark
08.2017 - 03.2019
- Delivered fast, friendly customer service in a high-volume environment.
- Handled routine questions and service complaints with professionalism and urgency.
- Followed policies and procedures to meet performance requirements.
- Processed cash accurately and balanced the cash drawer daily.
- Trained new hires on products, services, best practices, and protocols.
Education
High School Diploma - undefined
Newark Collegiate Academy
Newark01.2019
Skills
- Customer Service Excellence
- Team Leadership
- Staff Training & Coaching
- Conflict Resolution
- Escalation Management
- Operations Supervision
- Scheduling & Shift Coverage
- Inventory Management
- Safety & Compliance
- Cash Handling & Reconciliation
- Process Improvement
- Point-of-Sale (POS) Systems
- Hospitality service expertise
- Food and beverage service
- Time management
- Professional appearance
- Safety procedures
- Verbal and written communication
- Emergency procedures
- Leadership qualities
- Cultural awareness
- Passenger assistance
- Interpersonal communications
- Emergency situations management
- Problem-solving
- Emergency response coordination
- Flight safety
Languages
Spanish
Professional Working
Timeline
Customer Service Representative
Uhaul Moving And Storage
01.2025 - 12.2025
Supervisor of Operations
Omni-Serv
07.2023 - 01.2024
Security Supervisor
Admiral Security Services, Inc
09.2020 - 12.2020
Customer Service Associate
McDonald's
08.2017 - 03.2019
High School Diploma - undefined
Newark Collegiate Academy