Paul Fitzpatrick

• Negotiated contracts with key Warranty Companies, securing long-term commitments and favorable terms for the company.
• Formulated custom solutions for Warranty Companies based on their unique requirements, resulting in enhanced satisfaction levels.
• Expanded market share by identifying and securing new business opportunities.
• Identified key areas for improvement within the organization by conducting thorough analyses of internal processes and systems.
• Streamlined operational processes, reducing costs while maintaining high-quality standards across all departments.
• Developed strategic partnerships with suppliers and Warranty Companies for increased revenue generation and market growth.
• Managed revenue models, process flows, operations support, and customer engagement strategies.

• Performed quality control inspections on phases of field operations.
• Established strong relationships with clients, suppliers, and contractors to facilitate smooth project progressions.
• Facilitated field operations through supervision and direction of contractors.
• Collaborated with multiple departments to meet operational deadlines.
• Tracked key performance indicators and enforced quality control measures.
• Established clear performance metrics for contractors, enabling better tracking of progress and areas for improvement.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Recruited, interviewed and procured contractors and implemented mentoring program to promote positive feedback and engagement.

• Managed daily cash flow effectively while adhering to company guidelines on deposits, expenditures, account reconciliations.
• Managed labor, inventory and overhead costs effectively to maintain business profitability.
• Recruited and trained high-quality staff, resulting in increased customer satisfaction and loyalty.
• Oversaw payroll, business planning and marketing for franchise operations.
• Coordinated business paperwork such as contracts, employee files and tax submissions with good organizational skills.
• Established strong relationships with local businesses to foster community support and drive foot traffic to the franchise location.
• Successfully resolved customer issues with diplomacy and professionalism, ensuring repeat business from satisfied clientele.

• Authorizer, Denial Representative. Sales Representative, Service Supervisor, Q/A Supervisor - performed various functions with these roles.
• Developer - wrote code in Cobol, Speedware and SQL to promote systems, reporting, and sales lead management and scheduling management.
• DBA duties - performed Data Maintenance Support, Data Modeling and Schema creation and maintenance.
• System Administration/ Help Desk = Used ticketing systems to manage and process support actions and requests. Maintained the email system and Active Directory file system.

Program Administrator - CRP Program

System Administration - HR , Payroll, and Backup server duties

Measurement Manager - Performed measurement of grain storage facilities included moisture testing for Seal grain contracts.