Kimberly Stout
Service Advisor-CSC
Rancho Dominguez,CA
Summary
currently working in the Service Department at Ryder Rancho located in Dominguez since 2019. It has been a very positive experience with customers, vendors and all associates currently employed with me. I have worked in the trucking business for a very time now, and I have a lot of experience. Hardworking and passionate and take pride in the workplace. caring about the customers is first priority. Strong organizational skills, and very motivated in achieving success, and results. As a team it is very important to have communication with everyone, it promotes a productive team that can all work together,
Overview
3
3
years of professional experience
1
1
Certification
Work History
CSC
Ryder
Rancho Dominguez, CA
10.2019 - Current
- Participated in meetings and workgroups to integrate activities, communicate issues and resolve problems.
- Check in vehicles for service, and get customers familiar using Kiosk.
- Communicate and specialize each customer with a solution that fits their particular need at and during time of breakdown.
- Assist RCRC in emergency roadside service as well as help create a solution to each situation in which a vehicle is broken down.
- Dispatch mechanics onsite to make repairs.
- Dispatch emergency towing.
- Create all purchase orders for outside repairs including body all shop body transactions, accidents out servicing units, de identification to prepare for sales division.
- Coordinate transfers, and towing as needed for all vehicles at domicile location.
- Assist call center, and rental keeping customers informed of vehicle status.
- APS updating vehicle notes, and status to keep everyone up to date with repair, and projection time as to whenvehicle will be ready.
Education
Bachelor of Science - Criminal Justice
Everest College - Alhambra
MONTERAY PARK06.2008
Skills
- PROBLEM SOLVING
- ABILITY TO COMUNICATE WELL WITH CUSTOMERS
- SET UP APPOINTMENTS AND COORDINATE SCHEDULED MAINTENANCE AND REPAIRS BY PROVIDING FLEET SOLUTIONS
- DISPATCHING EMERGENCY ROAD SERVICE, AND ONSITE MAINTENANCE
- COORDINATING OUT SERVICE REPAIRS NEEDED FOR USED VEHICLE SALES
- ASSISTING WITH SHOP REPORTS AND PROJECTION DATES FOR COMPLETION
- ACCOUNTING, INCLUDING ALL PAYABLES PURCHASE ORDERS ISSUED AND PAID FROM LOCATION
- Decision-Making
Certification
- CSC OPS PARTS MANAGEMENT INCENTIVE 3RD QUARTER 2021
- ,CSC OPS PARTS MANAGEMENT INCENTIVE 4TH QUARTER.2021
- CSC OPS PARTS MAINTENANCE INCENTIVE 1ST QUARTER 2022
- CSC OPS PARTS MAINTENANCE INCENTIVE 2ND QUARTER 2022
Timeline
CSC
Ryder
10.2019 - Current
Bachelor of Science - Criminal Justice
Everest College - Alhambra
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