Paul Ford
Houston,TX
Summary
History of achieving demanding delivery targets and maintaining high customer satisfaction with an open and clear communication style. Proficient in operating equipment, updating computer systems and coordinating paperwork. Dedicated Logistics professional bringing managing freight carrier relationships focused on cost-effective logistics solutions. Good organizational, customer relations and project management skills. Analytical thinker with superior work ethic.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Transportation Specialist
Unlimited Freight Lines LLC
2024.07 - 2024.08
- Ensured timely deliveries by closely monitoring performance metrics and addressing potential issues promptly.
- Coordinated schedules and communicated changes to customers.
- Developed contingency plans for various scenarios, ensuring minimal impact on operations during unexpected events.
- Developed strong relationships with vendors and clients, resulting in increased business opportunities.
Tow Truck Driver
Apple Towing
2023.09 - 2024.06
- Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
- Provided reliable transportation for damaged vehicles while minimizing further damage using proper towing techniques.
- Secured vehicle to tow truck and checked all attachments for safe operation.
- Delivered exceptional customer service in high-stress situations, fostering positive relationships with clients and referral sources.
- Collaborated with local law enforcement agencies to safely clear accident scenes and impounded vehicles.
- Fastened chains, straps, covers, and binders to secure load during transit.
Tow Truck Driver
Point 2 Point Towing
2021.02 - 2024.03
- Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
- Fastened chains, straps, covers, and binders to secure load during transit.
- Advanced company reputation by consistently maintaining professionalism, punctuality, and quality service in all interactions with clients.
- Demonstrated adaptability in handling various types of vehicles and towing equipment for a diverse range of situations.
Tow Truck Driver
Pro Tow Wrecker Service
2018.07 - 2020.12
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Contributed to company growth by generating new leads through networking events and community initiatives.
- Increased company revenue, successfully completing a high volume of service calls within designated timeframes.
- Finalized daily logs on schedule to update internal records and uphold DOT requirements.
- Assisted in training new tow truck drivers, sharing best practices for safe operations and efficient service delivery.
- Improved response times by efficiently navigating and utilizing GPS systems during tow truck operations.
- Expedited roadside assistance requests through effective communication with dispatchers to ensure prompt arrival at the scene.
Residential Aide Supervisor
City Lights Foundation Of Tulsa
2016.03 - 2018.05
- Addressed any incidents of resident dissatisfaction in a timely manner, demonstrating empathy and dedication to problem-solving in the pursuit of optimal care provision.
- Safeguarded residents'' well-being by diligently managing medication administration protocols according to state regulations.
- Implemented quality improvement initiatives based on data-driven analysis of areas needing enhancement or modification within the facility operations or practices.
- Upheld high standards of cleanliness throughout the facility by supervising housekeeping efforts and maintaining open lines of communication regarding necessary improvements.
Supervisor
Five Guys Burger And Fries
2012.10 - 2016.01
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Education
High School Diploma -
Fairmont Heights High School
Capitol Heights, MD05.2011
Skills
- Load Planning
- Long-haul driving
- Reliability
- Time Management
- Passenger Safety
- Securing loads
- Assisting customers
- Leadership
- Communication
- Attention to Detail
- Flexibility
Certification
Class B CDL With Passenger Endorsement.
Texas Department Of Licensing & Regulation For Towing
Timeline
Transportation Specialist
Unlimited Freight Lines LLC
2024.07 - 2024.08
Tow Truck Driver
Apple Towing
2023.09 - 2024.06
Tow Truck Driver
Point 2 Point Towing
2021.02 - 2024.03
Tow Truck Driver
Pro Tow Wrecker Service
2018.07 - 2020.12
Residential Aide Supervisor
City Lights Foundation Of Tulsa
2016.03 - 2018.05
Supervisor
Five Guys Burger And Fries
2012.10 - 2016.01
High School Diploma -
Fairmont Heights High School
Class B CDL With Passenger Endorsement.
Texas Department Of Licensing & Regulation For Towing
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