PAUL FRAZIER
The Bronx,NY
Summary
Seasoned customer service and financial operations professional with extensive experience at MTA New York City Transit Authority. Proven track record of meticulous transaction handling and delivering exceptional customer interactions, underscoring strong organizational skills. Proficient in MS Office and skilled in managing high-pressure situations to maintain operational excellence and ensure client satisfaction. Career aspirations include further enhancing service quality and operational efficiency in dynamic environments.
Overview
37
37
years of professional experience
Work History
CONDUCTOR
MTA New York City Transit Authority
New York, NY
06.2024 - Current
- Customer service, opening and closing doors, and assisting customers in entering and exiting trains.
- Make announcements to customers, and set up the automatic announcement system.
- Responsible for the safe and timely operation of trains, and for the safety of passengers and crew.
- Work in road service, yards, and help dispatch trains from key stations.
City Carrier
United States Postal Service
New York, USA
06.2013 - 05.2024
- Organized and distributed mail to designated areas.
- Ensured outstanding service to clients.
- Ensured compliance with all federal postal regulations.
Compensation and Underpayment Claims Analyst
Bank of New York
Dallas, USA
02.2005 - 10.2008
- Managed relationships with Corporate Trust clientele.
- Validated transaction accuracy using Excel spreadsheets.
- Investigated misplaced payments and restored accounts.
- Liaised with clients, brokers, and bank departments to prevent and resolve issues.
Customer Service Representative / Treasury & Securities Services
JP Morgan Chase
Brooklyn, USA
02.1998 - 02.2005
- Balanced previous day's portfolio transactions.
- Research overdraft conditions, and provide status reports.
- Supplied fund accountants with essential trade data for accurate asset assessment.
- Coordinated communication between traders and brokers during mutual fund transactions.
Custody Administrator, Mutual Funds
Bank of New York
New York, USA
01.1995 - 01.1997
- Conducted analysis and assessment of previous day's portfolio transactions.
- Facilitated transactions following client authorization.
- Arranged and organize materials for the following day.
Data Entry Clerk / Cash Mgmt. Group
Marine Midland Bank
New York, USA
06.1988 - 01.1995
- Validated accuracy of multiple documents.
- Processed wire transfer transactions on a daily basis.
- Prepared information for reconciliation department
Education
Associate of Applied Science Degree - Le Cordon Bleu Culinary Arts
Le Cordon Bleu College of Culinary Arts
Dallas, TX05.2010
Certificate - Business / Computer Training
Albert Merrill Business School
New York, NY06.1987
Skills
- MS Office programs
- 60 WPM
- 10 Key
References
References provided upon request.
Timeline
CONDUCTOR
MTA New York City Transit Authority
06.2024 - Current
City Carrier
United States Postal Service
06.2013 - 05.2024
Compensation and Underpayment Claims Analyst
Bank of New York
02.2005 - 10.2008
Customer Service Representative / Treasury & Securities Services
JP Morgan Chase
02.1998 - 02.2005
Custody Administrator, Mutual Funds
Bank of New York
01.1995 - 01.1997
Data Entry Clerk / Cash Mgmt. Group
Marine Midland Bank
06.1988 - 01.1995
Associate of Applied Science Degree - Le Cordon Bleu Culinary Arts
Le Cordon Bleu College of Culinary Arts
Certificate - Business / Computer Training
Albert Merrill Business School
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