Paul Gallo
Johnson City,TN
Summary
Accomplished Senior Manager with a proven track record at Allied Dispatch Solutions, adept in strategic planning and cross-functional collaboration. Excelled in enhancing team productivity through data-driven decision making and operations management, achieving significant organizational improvements. Skilled in fostering strong stakeholder relationships and driving operational excellence with a blend of strong leadership and analytical skills.
Overview
8
8
years of professional experience
Work History
Senior Manager
Allied Dispatch Solutions
01.2021 - Current
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
- Provided strong leadership to enhance team productivity.
- Improved team performance by providing comprehensive training and leading a collaborative work environment.
- Established strong relationships with clients and stakeholders, ensuring long-term productivity.
Traffic /Workforce Management Specialist
Advanced Call Center Technologies LLC
01.2017 - 08.2020
- Optimized schedules, forecasts and other tools to present to management.
- Implemented performance metrics to assess staff productivity, identifying areas for improvement and recommending targeted solutions.
- Managed overtime, shift swaps, breaks and PTO requests.
- Optimized workforce allocation through data-driven analysis and forecasting techniques.
- Facilitated open communication channels between team members and upper management regarding personnel concerns or suggestions for process improvements.
- Collaborated with cross-functional teams to resolve workforce issues and enhance overall productivity.
Education
High School Diploma -
David Crockett High School
Jonesborough, TNSkills
- Strategic planning
- Cross-functional collaboration
- Operations management
- Cross-functional team coordination
- Troubleshooting and problem resolution
- Data-driven decision making
- Organizational improvement
- Operations planning
Timeline
Senior Manager
Allied Dispatch Solutions
01.2021 - Current
Traffic /Workforce Management Specialist
Advanced Call Center Technologies LLC
01.2017 - 08.2020
High School Diploma -
David Crockett High School
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