Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

Paul Garcia

Albuquerque,New Mexico

Summary

Ambitious and passionate IT professional with excellent customer service skills and an unwavering quest for new technologies. I am seeking an opportunity with an internet service provider that will allow me to build upon the training and real-world experiences that I have gained already. I am a self-motivated diversified IT professional with excellent interpersonal skills, and an anything and everything is possible attitude. I have always maintained a service-oriented approach and have recently completed a core group of high-level certifications in the fiber optics industry at Santa Fe Community College. Prior to that, I was working toward my Associates of Applied Science Degree in Local Area Network Administration at Austin Community College in Austin, Texas. I am looking forward to an opportunity to work collaboratively in a dynamic, team- and service-oriented environment where I can contribute to the success and growth of the organization.

Overview

40
40
years of professional experience
1
1
Certification

Work History

Semiconductor Spares – E commerce E lister

Hirequest Staffing
08.2024 - Current
  • Photograph both new and used semiconductor industry equipment, post and list in detail for sale on eBay and the company’s website for exclusive members.

Varied assignments - Presbyterian Healthcare Customer Service Representative

Hirequest Staffing
06.2024 - 08.2024
  • Remote - Work from home.
  • First point of contact for Presbyterian Healthcare customers who need assistance with services.
  • Duties included answering customer calls, responding to emails, and resolving customer issues utilizing multiple software suites; Magellan; Optum; MyPres; Presnet; PresSource; PresConnect; Superior Vision; NMMP; Clarity; Microsoft Teams; Microsoft Authorization; Health Rules Management (HRM); Facets; Epic Dr; On Base; Jiva; Care Coordination; Tempo Genesys Cloud.
  • Manage large amounts of inbound and outbound calls in a timely manner.
  • Follow communication 'scripts' when handling different topics.
  • Review customer accounts, providing updates and information.
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
  • Guide callers through troubleshooting, navigating the company site or using apps.
  • Build sustainable relationships and engage customers by taking the extra mile.
  • Keep records of all conversations in our call center database in a comprehensible way.
  • Meet personal/team qualitative and quantitative targets.

Security Officer

W3 Events
09.2016 - 12.2021
  • Provide security procedures and practices at various entertainment venues and concerts-typically VIP/Artist sections’; Blink182; Willie Nelson; Gary Allen; ACL; Circuit of the America's

UPS Peak SPVD – United Parcel Service Peak Season Personal Vehicle Driver Delivery

United Parcel Service
10.2019 - 03.2020
  • Coordinate with dispatch, supervisors, fleet drivers during their busiest season to safely deliver customer packages in as efficient a manner as possible.
  • Making deliveries as quickly and efficiently as possible while maintaining excellent customer service contact, communication, and professional driving skills.
  • Operating the vehicle in a safe and responsible manner in accordance with Federal, State, Local laws as well as company policies and procedures without fail.
  • Following company identification standards.
  • Assisting with loading and unloading the truck.
  • Keeping logs up to date and ensuring valid information is recorded.

3rd shift night manager

7-Eleven
01.2019 - 11.2019
  • Work with vendors to ensure that invoices balance merchandise received daily from multiple in-house and outsourced vendors.
  • Complete shift worksheets by verifying lottery, cigarette counts and register accounting as well as gasoline pump readings.
  • Manage merchandise placement and inventory management.
  • Carry out A.I.M. procedures given by the Store Manager.
  • Keep the environment clean and customer friendly.
  • Complete the more in-depth knowledge and responsibilities of ordering and A.I.M.
  • Perform specialized job duties as needed – software updates, pump updates, updates to meet money order and money transmission requirements.
  • Prepare the entire scope of grill, hot food, bakery, deli, coffee, and thirst stations.

Owner/Operator

Techs Us
02.1990 - 08.2019
  • Received, warehoused, transported, and installed high end, elaborate merchandising displays upon roll out scheduling nationally synced for maximum and effective releases of new products.
  • Our coverage area was a 300-mile radius around Austin.
  • Our regular accounts handling tens of thousands of dollars merchandise included: Philip Morris, US Tobacco, Walmart, Target, HEB, Sprint, T-Mobile, AT&T, Cricket, Dr. Scholl’s, Blockbuster, Radio Shack, Redbox, PlayStation, Xbox, Sony, Microsoft, Apple, and many others.
  • Outstanding Customer Service
  • Problem analysis and problem solving
  • Exceptional written and verbal skills
  • Attention to detail and accuracy
  • Ability to work under pressure
  • Strategic thinking
  • Diagnose and solve technical problems
  • Multi-tasking

Intern

Austin Community College
06.2016 - 09.2018
  • Refurbishing both laptop and desktops, approximately 660 units, 2000 MacBook’s, 500 iPads with Linux based open sourced software for offline video instruction & learning for pre-k to college level.
  • Identifying, diagnosing, and resolving issues with hardware and software.
  • Resolving wireless connection problems.
  • Developed experience installing Linux OS, Ubuntu 16.04; Windows 10 OS, Kanu; Cloning and re-imaging, webcam Ubuntu integration.
  • Participated in documenting: inspection, installation, and deployment documents.
  • Proved the ability to be able to work in a team structure.
  • Developed Gantt charts to schedule deployment dates and shipping and receiving dates for computers into the lab.
  • Developed instructional screenshots for users who were new to the Linux OS.
  • Introduced to Database Administration.
  • Developed leadership skills and desk side support for end users.
  • Google Fiber instruction and procedural installation provided by Google.
  • Introduced GIS to HACA clients via a student built mobile app in partnership with COA and public transportation busing.
  • Assisted HACA end users assembling their new computers, navigation, safety, and shared the possibilities of modern technology, webcams, and self-empowerment.
  • Assisted with extremely challenging classroom instruction to many types of HACA residents varying from non-English speaking Hispanic, Middle Eastern, African, and other ethnicities some of which with vision and hearing impairments. The intent of the classes was to teach them how to use their new mobile phones, laptops, tablets, and computers for self-sufficiency.

Vacuum Chamber Operator

High End Systems
01.1993 - 12.1996
  • Molecular deposition vacuum chamber operator producing silicon-based substrates creating precise filters and color wheels utilized in their high-end entertainment stage lighting, control boards, and laser effects.
  • I also worked in Research and Development Department designing, producing, and implementing test and compliance mechanisms and protocols.

Photo technologist

Barry’s Camera and Video
01.1985 - 01.1990
  • Factory trained, study and repair of photographic equipment.
  • Worked with a team of technicians studying and repairing, both photographic and video equipment.
  • Collaborated with technicians at factory training conferences.
  • Attained factory training certifications for in-house factory authorized repair compliance.

Education

Fiber Optics

Santa Fe Community College
1950 Siringo Rd., Santa Fe, NM 87508
05-2025

Skills

  • Computer systems
  • Hardware
  • Operating systems
  • Microcomputer application software
  • Internet
  • Word processing
  • Spreadsheets
  • Presentation graphics
  • Databases
  • Encryption
  • Cryptography
  • Blockchain technology
  • Computer concepts
  • Logic
  • Computer programming
  • Designing
  • Coding
  • Debugging
  • Testing
  • Documenting programs
  • High-level programming language
  • Personal computer hardware
  • Personal computer assembly
  • Upgrading
  • Setup and configuration
  • Troubleshooting
  • Networking technologies
  • OSI reference model
  • Network protocols
  • Transmission media
  • Networking hardware
  • Networking software
  • Information security
  • Availability
  • Integrity
  • Accuracy
  • Confidentiality
  • Security for network hardware
  • Security for software
  • Security for data
  • Physical security
  • Backup procedures
  • Firewalls
  • Protection from viruses
  • Customer service

Certification

  • Certified Fiber Optic Technician (CFOT) completed February 5, 2025. CFOT # 20880346.
  • Certified Fiber Optic Specialist in Testing (CFOS/T) completed February 5, 2025. CFOS/T # 20880346.
  • Certified Fiber Optic Specialist in Splicing (CFOS/S) completed February 5, 2025. CFOS/S # 20880346.

Interests

I am passionate about Blockchain technology and all things Bitcoin

Photography



Timeline

Semiconductor Spares – E commerce E lister

Hirequest Staffing
08.2024 - Current

Varied assignments - Presbyterian Healthcare Customer Service Representative

Hirequest Staffing
06.2024 - 08.2024

UPS Peak SPVD – United Parcel Service Peak Season Personal Vehicle Driver Delivery

United Parcel Service
10.2019 - 03.2020

3rd shift night manager

7-Eleven
01.2019 - 11.2019

Security Officer

W3 Events
09.2016 - 12.2021

Intern

Austin Community College
06.2016 - 09.2018

Vacuum Chamber Operator

High End Systems
01.1993 - 12.1996

Owner/Operator

Techs Us
02.1990 - 08.2019

Photo technologist

Barry’s Camera and Video
01.1985 - 01.1990

Fiber Optics

Santa Fe Community College

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