Paul Garcia
Westminster,CO
Summary
Dynamic Operations Manager and Senior Service Technician with over 35 years of experience in electrical and life safety systems, specializing in fire alarm equipment, including panels, power supplies, and monitoring systems. Expertise includes detection systems such as incipient detectors and early warning systems, along with proficiency in various suppression methods, including clean agents, foam, dry chemical, and sprinkler systems. Skilled in programming non-proprietary fire panels and dedicated to teamwork, on-call service, and knowledge sharing to enhance team capabilities. Actively pursuing NICET Level 2 and CSA certifications to further solidify expertise in the field.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Senior Service Technician
Alarm Detection Services
07.2023 - 08.2025
- Senior Service Tech and inspector.
- Install and service and maintain AES radios, including programming monitoring systems and inspections.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
Senior Service Technician
Complete Fire Protection Inc.
08.2022 - 06.2023
- Service tech Fire Alarm / Life Safety / Inspector. With 80% travel Colorado, New Mexico. Wyoming, South Dakota
- Service and inspections for retail and commercial sites.
- Exceeded performance metrics through diligent troubleshooting and precise execution of repair procedures.
- Applied knowledge of various manufacturers'' equipment in order to provide accurate diagnoses and effective solutions tailored to specific devices.
- Enhanced customer satisfaction with thorough inspections and quality repair work.
- Upheld high standards of professionalism, punctuality, and integrity in all interactions with clients and colleagues alike.
- Communicated effectively with clients to provide comprehensive explanations of required repairs while addressing any concerns or questions they had.
- Repaired and replaced worn and damaged components.
Field Service Technician 2
ORR Protection Systems
03.2021 - 06.2022
- Maximized operational efficiency by consistently meeting deadlines and maintaining a high level of productivity while adhering to safety guidelines.
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
- Responded quickly to emergency maintenance requests for timely on-call support.
- Established positive customer relationships by providing punctual, cost-effective solutions.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Enhanced system performance through troubleshooting, diagnosing, and repairing complex electronic and mechanical systems.
- Reduced downtime with proactive identification of potential issues during regular site visits and routine inspections.
- Continuously expanded knowledge base through ongoing training and certification programs, staying current with industry advancements.
- Developed and implemented customized service plans to meet customer needs.
Senior Technician
Impact Fire Services
09.2018 - 03.2021
- Lead installation and inspector in charge of six man crew.
- Main inspector for AT&T covering all Colorado and Wyoming Fire alarm and clean agent systems.
- Serviced and inspected City and County of Denver court house and Crime lab.
- In charge of training new systems, room integrity test, New Vesda systems, different incipient smoke detection systems, and fire panel programming.
- Procuring new customers for service, inspections and new installs.
- Performing final Fire alarm inspections in all jurisdictions on all new installed systems.
- Tested components and systems to evaluate performance and identify concerns.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Exceeded customer expectations during field service visits by demonstrating professionalism, technical expertise, and excellent communication skills.
- Mentored junior technicians, providing guidance on best practices to enhance their skills and knowledge base.
- Collaborated with cross-functional teams to successfully complete high-priority projects on time and within budget.
- Completed preventive maintenance on set schedules.
- Provided exceptional customer support, resolving technical issues quickly and efficiently.
- Researched and implemented new technologies and equipment.
- Managed maintenance activities, supervised staff, and inspected equipment.
Operations Manager
Fire Protection Concepts Inc
12.2007 - 01.2018
- Operations Manager in charge of eight men crew. Over seeing New installs, Inspections and service.
- Interacting with potential new customers and well established customers insuring that all facets of their concerns and needs are promptly and professionally accomplished.
- Training and ordering material for jobs and inventory.
- Site inspections to insure job performance and accuracy
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Project Manager
Westfire Inc.
07.2005 - 12.2008
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Monitored project performance to identify areas of improvement and make adjustments.
- Provided detailed project status updates to stakeholders and executive management.
- Met project deadlines without sacrificing build quality or workplace safety.
- Planned, designed, and scheduled phases for large projects.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Negotiated and managed third-party contracts related to project deliverables.
- Managed projects from procurement to commission.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Identified plans and resources required to meet project goals and objectives.
Education
High School Diploma -
West High School
United States06-1979
Skills
- Ordering
- Inventory
- Operations
- Operations Manager
- Facets
- Fire Alarm
- FM 200
- Pipe Bending
- Piping
- Circuits
- Laser
- Threading
- Water Systems
- Fire Suppression
- Circuitry
- NICET qualified professional
- Inspections
- Fire Protection
- Willing to Travel
- Fire Safety
- Life Safety Systems
- Maintenance Services
- OSHA requirements
- Customer service
- Punctual and reliable
- Troubleshooting skills
- Attention to detail
- Installation and repair
- Valid Driver's license
- Hand tools
- Client relationship management
- Power tool proficiency
- Hand tool expertise
- Professional and courteous
- Equipment inspection
- Equipment maintenance
- Equipment troubleshooting
- Diagnostics expertise
- Scheduling and coordination
- Troubleshooting
- Technical support
- Client education
- Testing and evaluation
- Mechanical aptitude
- Safety procedures adherence
- Problem and issue resolution
- Service reports
- Maintenance and repair
- Troubleshooting and analysis
- Service call response
- Operating test equipment
Certification
- Certified Denver Fire Journeymen's Fire Alarm License
- Certification #164900
- Certification Expires 12/31/2023
- Paul Garcia
- NICET Level 1 Fire Alarm.
- Certification # 124620
- Certification Expires 4/01/2025
- Retrotec Enclosure Integrity Certification
LANGUAGES
English - Fluent
WORK AUTHORIZATION
- I am authorized to work in the following countries:
- United States
Timeline
Senior Service Technician
Alarm Detection Services
07.2023 - 08.2025
Senior Service Technician
Complete Fire Protection Inc.
08.2022 - 06.2023
Field Service Technician 2
ORR Protection Systems
03.2021 - 06.2022
Senior Technician
Impact Fire Services
09.2018 - 03.2021
Operations Manager
Fire Protection Concepts Inc
12.2007 - 01.2018
Project Manager
Westfire Inc.
07.2005 - 12.2008
High School Diploma -
West High School