Paul Gastelum Aguirre
Tucson,AZ
Summary
Experienced coffee enthusiast with extensive knowledge of various brews and concoctions. Skilled in delivering exceptional customer service in high-volume settings. Maintains composure under pressure to guarantee top-quality coffee for customers. Tucson local and a lover of nature, biking, long-distance running, muay Thai, and travel.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Lead Barista
Coronet Cafe
Tucson, AZ
11.2023 - Current
- Facilitated a cooperative work atmosphere through effective communication, leading to higher productivity.
- Consistently upheld cleanliness and organization behind the bar.
- Addressed customer issues promptly, ensuring satisfaction and fostering positive rapport.
- Established required milk steaming sessions for new staff to excel in latte art.
- Engaged with customers during busy times to foster a lively atmosphere.
- Conducted training sessions for new hires on coffee, tea, and merchandise expertise.
- Provided respectful, fun, and encouraging coaching to new team members.
Cafe Manager
Caffe Aronne
New York, NY
12.2022 - 11.2023
- Recruited, trained, managed, and evaluated cafe staff performance while promoting a fun, welcoming, and productive environment
- Ensured all work areas were kept clean and hygienic according to health regulations.
- Set goals for staff performance while providing feedback to motivate them towards success.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Handled and resolved customer issues and complaints with professionalism to drive customer satisfaction and repeat business.
- Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Directed monthly catering events in collaboration with Heineken, The Met, NYC Public Schools, and Merrily We Roll Along Broadway show
Lead Barista
Flora’s Market Run
Tucson, AZ
04.2022 - 11.2022
- Ensured that all beverages were prepared according to recipes and presented in an attractive manner.
- Developed effective relationships with customers through friendly interactions and excellent product knowledge.
- Performed regular maintenance on coffee machines, grinder, espresso makers and other related equipment.
- Created engaging displays for promotional materials such as menus or flyers.
- Prepared numerous varieties of hot and iced drinks with high accuracy and consistently strong customer satisfaction.
- Enthusiastically engaged customers during busy periods to keep mood light and fun.
Barista
Monsoon Chocolate
Tucson, AZ
11.2021 - 04.2022
- Curating an enjoyable experience for customers in one of the only chocolate factories in Tucson
- Acquiring knowledge of an extensive amount of chocolate goodies while operating an espresso machine and preparing a variety of drinks that include coffee and hot chocolate.
- Monitored inventory levels of supplies and restocked when necessary.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Maintained a calm demeanor during high-volume periods and special events.
- Created complex, hand-crafted beverages based on customer preferences.
Barista/Server
Chaiteria
Tucson, AZ
04.2021 - 10.2021
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Created promotional displays for advertising special events or promotions at the restaurant
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Delivered food orders promptly and courteously.
- Performed opening and closing duties such as setting up the dining area, and restocking supplies...
Barista/Prep Cook
Epic Cafe
Tucson, AZ
12.2016 - 12.2017
- Curating an enjoyable experience for customers in one of the only chocolate factories in Tucson
- Acquiring knowledge of an extensive amount of chocolate goodies while operating an espresso machine and preparing a variety of drinks that include coffee and hot chocolate.
- Monitored inventory levels of supplies and restocked when necessary.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Maintained a calm demeanor during high-volume periods and special events.
- Created complex, hand-crafted beverages based on customer preferences.
Education
Diploma -
Cholla High Magnet School
Tucson, AZ05.2019
Skills
- Customer Experience Management
- Quality Control
- Employee Supervision
- Relationship Building
- Inventory Management
- Fluent in Spanish & English
- Team Player
- Friendly and Outgoing
- Positive and Kind
- Reliable and Responsible
- Coffee Expertise
- Espresso Machine Operation
Certification
July 2020 to July 2023 NYC Food Handler Certification
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Lead Barista
Coronet Cafe
11.2023 - Current
Cafe Manager
Caffe Aronne
12.2022 - 11.2023
Lead Barista
Flora’s Market Run
04.2022 - 11.2022
Barista
Monsoon Chocolate
11.2021 - 04.2022
Barista/Server
Chaiteria
04.2021 - 10.2021
Barista/Prep Cook
Epic Cafe
12.2016 - 12.2017
Diploma -
Cholla High Magnet School