Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Paul Gayle

Brooklawn

Summary

Dynamic leader with a proven track record at USPS, adept in complaint resolution and MS Office. With basic computer/hardware skills and years of printer repair experience, and proficiency in python and HTML. Excelled in mentoring and training development, enhancing team efficiency. Achieved consistent customer satisfaction through strategic decision-making and work prioritization. Skilled in transforming challenges into solutions, ensuring operational excellence.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Customer Service Supervisor

USPS
Cherry Hill
06.2016 - Current
  • Assessed staff reviews following guidelines set by leadership.
  • Managed telecommunications to drive better customer support and share performance insights.
  • Operated a vehicle in accordance with safety regulations.
  • Updated mailing addresses ensuring timely delivery for homes and companies.
  • Retrieved outbound mail from households and businesses for subsequent processing.
  • Resolved performance issues by thoroughly discussing problems with employees and finding effective solutions.
  • Mentored newly hired staff members by providing comprehensive knowledge on different programs.

weed control, pesticides, fertilizer technician

trugreen
west deptford
07.2024 - 08.2025
  • Applied pesticides in compliance with safety regulations and environmental guidelines.
  • Conducted inspections to diagnose pest issues and suggest effective treatment options.
  • Maintained precise records of pesticide applications and inventory management.
  • Trained junior technicians on safe handling and application methods for pesticides.
  • Educated clients on effective pest prevention strategies and control measures.
  • Monitored environmental factors such as temperature, humidity, and wind speed prior to pesticide application.
  • Participated in training sessions on safety protocols for handling hazardous materials.
  • Inspected crops for damage caused by insect pests or diseases before pesticide application.

PC/Printer Tech

Dana Ford Lincoln
Staten Island
01.2021 - 06.2021
  • Operates printing presses, folders, binding equipment, drill press, stapling machines.
  • Upgrading and maintaining proficiency with current trends for design and layout of print jobs for customers and students.
  • Picks up, prioritizes, processes, packages, and delivers copy and print jobs to customers.
  • Paying close attention to the user’s description of their computer problem and asking questions to identify the problem and determine how to solve it.

Inventory Data Collector

WIS International Inventory Service
Staten Island
04.2015 - 01.2016
  • Conducted systematic inventory checks and supply verifications.
  • Handled returns efficiently, ensuring smooth transactions.
  • Facilitated acquisition of unavailable products through external store communication.

Associate

Ac Moore
Staten Island
08.2014 - 04.2015

Data Entry Clerk

Staten Island University Hospital
Staten Island
06.2014 - 08.2014
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Performed cash register functions accurately and efficiently.
  • Organized backroom areas to maintain a clean and organized work environment.
  • Transferred data from hard copies to digital databases, organizing information in new formats.
  • Prepared source data by compiling necessary documents, files and information at start of each new project.
  • Prepared summaries of daily work completed for review by supervisors.
  • Identified, corrected, and reported data entry errors.
  • Managed a database of client information and inputted data accurately into system.
  • Supported the planning and execution of corporate events and meetings.

Education

Bachelor Of Science - Computer Science

Wilmington University
New Castle, DE
06.2026

Associate Of Arts - Business Administration

American InterContinental University
Schaumburg, IL
04.2020

Skills

  • Complaint resolution
  • Decision-making
  • MS office
  • Training development
  • Work prioritization
  • New hire training
  • Hazard communication
  • Pest resistance management

Certification

  • Microsoft Excel Level 2 Certification (Excel Yellow Belt)
  • TestOut Pc Pro Certification

Timeline

weed control, pesticides, fertilizer technician

trugreen
07.2024 - 08.2025

PC/Printer Tech

Dana Ford Lincoln
01.2021 - 06.2021

Customer Service Supervisor

USPS
06.2016 - Current

Inventory Data Collector

WIS International Inventory Service
04.2015 - 01.2016

Associate

Ac Moore
08.2014 - 04.2015

Data Entry Clerk

Staten Island University Hospital
06.2014 - 08.2014

Bachelor Of Science - Computer Science

Wilmington University

Associate Of Arts - Business Administration

American InterContinental University

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