Paul Gayles
Senior Insurance Team Lead
Maricopa,AZ
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
Work History
Senior Insurance Team Lead
National General Insurance An Allstate Company
Mesa , AZ
2019.04 - Current
- Built strong relationships with clients through positive attitude and attentive response.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives.
- Led team of 10 members while providing exceptional lender placed insurance client service
- Coached team members in service techniques, providing feedback and encouragement toward reaching company goals while also allocating work daily as well as conducting quality audits
Senior Insurance Representative
National General Insurance An Allstate Company
Mesa , AZ
2015.06 - 2019.04
- Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
- Reviewed policy applications for errors and liaised with underwriters to facilitate quick completion of application process.
Insurance Representative
Bank Of America
Chandler , AZ
2010.05 - 2015.06
- Kept detailed records on individual insurance claims and incorporated into detailed client files.
- Performed policy renewal and record retention concerning loan modifications for the Make Homes Affordable program.
Education
Business Administration
Jackson State University
Jackson, MS 1992.08 - 1996.05
Skills
Client Service
undefinedTimeline
Senior Insurance Team Lead
National General Insurance An Allstate Company
2019.04 - Current
Senior Insurance Representative
National General Insurance An Allstate Company
2015.06 - 2019.04
Insurance Representative
Bank Of America
2010.05 - 2015.06
Business Administration
Jackson State University
1992.08 - 1996.05
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