Paul Gilliam
McKinney,TX
Summary
Successful product leader with proven accomplishments in discovering customer needs and delivering valuable solutions. Hardworking team builder that focuses on customer outcomes in tandem with team coaching and development of cross-functional product knowledge.
Overview
6
6
years of professional experience
Work History
Senior Product Manager
SmartMoving
01.2024 - Current
- Develop and release online reputation management, CRM automation, payment integration, and reporting features for moving companies.
- Regularly meet with customers (5x/week remotely and in-person once per quarter) to align roadmap to mover needs.
- Manage and coach 3 new product owners and expand team through meaningful process development.
- Develop executive level operations process for marketing, sales, and customer service product teams.
- Leverage the product triad (product, engineering, design) model to discover customer pain points and deliver solutions.
Senior Product Manager
Zebra Technologies
11.2022 - 01.2024
- Meet with large retailer customers to understand assortment planning best practices.
- Build new AI analytics platform for retail inventory planning.
- Guide analytics for the product team in development of intuitive and user-friendly experiences.
- Partner with engineering, design, program, and devops teams to setup agile feature releases.
Product Manager
Koddi Inc.
06.2022 - 11.2022
- Design new digital advertisement user experience for Booking.com based on consistent meetings and team feedback.
- Mentor and train three product owners on discovery mapping and product delivery practices.
- Stabilize product releases by reducing complexity 20% in partnership with engineering.
- Create standardized product operations pipeline for all product teams in 2 months.
Product Manager
First Student
09.2021 - 06.2022
- Create and deliver new alternative transportation platform with $1M launch in just 10 months.
- Lead team of 40+ contractors in developing enticing user experience for four new applications including mobile and web applications.
- Experiment with user experience and artificial intelligence augmentations.
- Regularly review status with executive team and board of directors of 70,000+ employee company.
Senior Business Analyst
Applied Systems, Inc.
08.2020 - 08.2021
- Meet with insurance agents regularly to understand needs and problems.
- Create new 'app store' for market integration providers.
- Manage backlog, refinements, and product ownership role for 3 engineering teams.
- Mentor three junior product owners and improve requirements consistency 15%.
- Drive over 40% adoption in new features.
Product Manager
Everdriven
06.2018 - 08.2020
- Travel and meet with different school districts and internal operations users to empathize with pain points and deliver long-term solutions.
- Form and lead new product management division by demonstrating the need to executive leadership team.
- Optimize transportation management platform to reduce operations overhead by 31%.
- Pilot geo-spatial AI algorithms to improve routing and quoting efficiencies.
Education
MBA - Business Administration And Management
Quantic School of Business And Technology
Removte12.2023
Information Systems - undefined
University of Colorado
Colorado Springs, CO12.2018
Skills
- Continuous Discovery & Delivery
- Product Strategy & Positioning
- Artificial Intelligence (AI)
- User Experience Design (UX)
- Data Analytics & Visualization
- Project Management
- Product Ownership
- User Acceptance Testing (UAT)
- REST API Development
Accomplishments
- Achieved $100K in loan funding transactions by introducing two small changes to the SmartMoving platform in two weeks.
- Achieved 8 NPS score on a new feature by introducing a product focused discovery process for a new sales automation feature.
- Documented and resolved slow product requirements development practices at Zebra which led to two week turnaround times versus original one month timeframe.
Timeline
Senior Product Manager
SmartMoving
01.2024 - Current
Senior Product Manager
Zebra Technologies
11.2022 - 01.2024
Product Manager
Koddi Inc.
06.2022 - 11.2022
Product Manager
First Student
09.2021 - 06.2022
Senior Business Analyst
Applied Systems, Inc.
08.2020 - 08.2021
Product Manager
Everdriven
06.2018 - 08.2020
MBA - Business Administration And Management
Quantic School of Business And Technology
Information Systems - undefined
University of Colorado
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