Paul Gladstone

• AOR was the dining room
• Responsible for Smallwares, Fruit Orders, and Juice Orders
• Making Serving schedules and there training schedule
• Payroll by correcting there tip distribution
• Attendance Tracker of employees from Bartender, Bar Back, Porter, SA, and Server
• Handled morning opening operations setting up all bartenders in Aloha on there terminals, inspection of the bars cleanliness from the night before, lighting, and sound
• Comps, voids, refunds, and any assistance to employees in the venue

• Managed inventory effectively, reducing waste and optimizing stock levels.
• Developed staff training programs to enhance service skills and increase overall efficiency.
• Streamlined operations through regular review of processes and implementation of best practices.
• Collaborated with chefs and kitchen staff to ensure high-quality food preparation and timely delivery to customers.

• Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
• Achieved safe driving records by consistently following traffic rules and regulations.
• Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
• Provided exceptional customer service, addressing concerns and resolving issues promptly.

Company furloughed, I have the furlough letter.

• Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
• Implemented new inventory management system to optimize stock levels and reduce waste.
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
• Supervised operations staff and kept employees compliant with company policies and procedures.

• Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies
• Introduced new methods, practices, and reduce employee retention
• Developing new managers
• Forecasting weekly schedules and keeping up with labor analysis

• Ensured a high level of customer satisfaction with proactive engagement, addressing concerns, and providing personalized assistance.
• Improved employee performance through effective coaching, training, and regular performance evaluations.
• Maintained compliance with company policies and procedures, ensuring store operations ran smoothly and efficiently.
• Managed daily cash handling procedures including reconciliations, deposits, and ensuring accurate transactions at all times.