Beth Thomas
Nashville,TN
Summary
Proven to excel in high-volume dining environments, I significantly enhanced guest satisfaction and sales at Jason Aldean's Kitchen and Rooftop Bar through exceptional customer service and upselling techniques. Adept at multitasking and conflict resolution, my strong work ethic and team collaboration skills have consistently improved service quality and efficiency. Demonstrates ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
11
11
years of professional experience
Work History
Server
Jason Aldean's Kitchen and Rooftop Bar
11.2021 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Greet customers, answer questions, and provide recommendation at high volume.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and knowledge of operations
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Casual Fine Dining Server
Adele's Restaurant
10.2021 - 10.2022
- Suggested wine pairings to go with specific menu items.
- Took and submitted orders that accommodated customer preferences and dietary requirements.
- Rolled silverware, set up tables and polished glassware and silverware.
- Ensured accurate billing and efficient payment processing, maintaining restaurant's reputation for reliability.
- Facilitated smooth dining experience during peak hours by efficiently managing multiple tables, guest requests, and supporting staff.
- Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.
- Skillfully juggled multiple tasks simultaneously while remaining calm under pressure during busy shifts.
- Maintained a polished appearance, contributing to the upscale ambiance desired by patrons.
Bartender
Millers Ale House Bar and Grill
03.2019 - 10.2021
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, taking inventory,
- Contributed to a positive work environment through effective teamwork and communication.
- Kept bar presentable and well-stocked to meet customer needs.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by engaging in friendly conversation, providing exceptional service, and remembering regulars' favorite drinks.
- Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
- Prepared garnishes by evenly slicing and pitting fruits.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Enhanced establishment's reputation, consistently receiving positive feedback on customer satisfaction surveys.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Host, Expo, Server
Puckett's Boat House
01.2014 - 09.2019
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Backed up servers by checking on tables and retrieving items for guests.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Assisted customers with delivering orders, carrying additional trays and helping dish out items.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and glassware.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
Education
Columbia State Community College
Columbia, TN 08.2017 - 5 2018
High School Diploma -
Summit High School
Spring Hill, TN05.2017
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Professional Appearance
- High-volume dining
- Order Accuracy
- Tableside Etiquette
- Allergy awareness
- Reliable and Responsible
- Excellent Communication
- Attention to Detail
- Conflict and Complaint Resolution
- Multitasking
- Team Player
Hobby
Traveled abroad twice and fell in love with the diverse cultures and new experiences. Always seeking the next spontaneous adventure whether its a quick trip to the beach, mountains, or exploring a new city.
In my downtime I enjoy relaxing with a good book , tv, yoga or hanging out with friends.
Additional Information
Hard working and passionate job seeker eager to secure an entry level job and tackle new challenges.
Timeline
Server
Jason Aldean's Kitchen and Rooftop Bar
11.2021 - Current
Casual Fine Dining Server
Adele's Restaurant
10.2021 - 10.2022
Bartender
Millers Ale House Bar and Grill
03.2019 - 10.2021
Columbia State Community College
08.2017 - 5 2018
Host, Expo, Server
Puckett's Boat House
01.2014 - 09.2019
High School Diploma -
Summit High School
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