Paul Gomez
Norwalk,CA
Summary
Personable, friendly and solution-oriented with 10 years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, time management and sales. Dedicated to customer loyalty and satisfaction.
Overview
3
3
years of professional experience
Work History
Call Center Representative
IKE Assistance - Mastercard
Mexico
02.2016 - 12.2017
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Updated customer accounts, addresses and contact information within call management databases.
- Engaged actively with callers, confirming or clarifying information and diffusing anger.
- Offered resolutions to de-escalate calls and solve customer issues.
Assistant Manager
La Tavolata Cafe
Cerritos, CA
01.2015 - 01.2016
- Collaborated with management on developing strategic plans for achieving business goals.
- Ensured compliance with safety regulations and company policies.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Coordinated with other departments to ensure smooth flow of operations.
- Help in other areas as well like:
- Cooking
- Dishwashing
- Salad-prepping
Education
Marketing -
UTEL
05.2024
ESL Level 5 and ESL for Office Assistant -
Norwalk La Mirada Adult School
Skills
- Organization skills
- 75 wpm
- Excellent Problem solving
- Business Administration
- Marketing
- Complex Problem-Solving
- Team Leadership
- Excellent verbal and written communication
- Customer Service
- Positive Attitude
- Computer Skills
Personal Information
Title: Customer Service Representative
Languages
Spanish
Native/ Bilingual
Timeline
Call Center Representative
IKE Assistance - Mastercard
02.2016 - 12.2017
Assistant Manager
La Tavolata Cafe
01.2015 - 01.2016
Marketing -
UTEL
ESL Level 5 and ESL for Office Assistant -
Norwalk La Mirada Adult School
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