Paul Gowers
Summary
Dynamic professional with a proven track record at DISH, excelling in customer support and problem-solving. Adept at managing high call volumes and resolving complex issues, enhancing customer satisfaction. Skilled in data entry and crisis intervention, fostering teamwork and promoting personal growth in challenging environments.
Overview
4
4
years of professional experience
Work History
Call Center Representative
DISH
02.2023 - 03.2025
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Federal Correctional Officer
Port of Hope
03.2021 - 01.2023
- Provided crisis intervention support during emergencies, effectively de-escalating tense situations and maintaining order within the facility.
- Collaborated with fellow officers to maintain consistent communication regarding inmate management strategies, fostering a cohesive team environment.
- Implemented effective contraband control measures by conducting thorough searches of cells, common areas, and inmate belongings on a routine basis.
- Facilitated educational programs for inmates, promoting personal growth and responsibility while incarcerated.
Education
Associate of Science - Pharmacy
High Tech Institute
Las Vegas 10-2020
High School Diploma -
Henry Hudson High School
Highlands, NJ03-1984
Skills
- Problem-solving skills
- Customer support
- Data entry
- Customer service
Timeline
Call Center Representative
DISH
02.2023 - 03.2025
Federal Correctional Officer
Port of Hope
03.2021 - 01.2023
Associate of Science - Pharmacy
High Tech Institute
High School Diploma -
Henry Hudson High School
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