Paul Hall
Customer service
Indianapolis,IN
Summary
Proven track record in enhancing customer satisfaction at Lowes Home Improvement through effective complaint resolution and upselling techniques. Skilled in customer support and data entry, demonstrating exceptional communication and teamwork. Achieved significant improvements in customer relations, underlining a goal-oriented mindset and a professional demeanor.
Overview
24
24
years of professional experience
Work History
Customer Serviceice Representative
Lowes Home Improvment
03.2016 - Current
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
- Contributed to team sales goals by upselling products and services to customers.
Shift Manager
CVS Pharmacy
01.2008 - 09.2015
Customer Serviceice Representative
BP
04.2000 - 11.2007
Education
High School Diploma - General Studies
Northside High School
Memphis, TN05.1976
Skills
- Customer Support
- Goal-oriented mindset
- Customer Relations
- Data entry proficiency
- Staff Training
- Paperwork Processing
- Excellent Communication
- Teamwork and Collaboration
- Attention to Detail
- Active Listening
- Reliability
- Professional Demeanor
- Self Motivation
Timeline
Customer Serviceice Representative
Lowes Home Improvment
03.2016 - Current
Shift Manager
CVS Pharmacy
01.2008 - 09.2015
Customer Serviceice Representative
BP
04.2000 - 11.2007
High School Diploma - General Studies
Northside High School
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