Paul Hall
New Market,TN
Summary
Dynamic software engineer with 10 years of experience in developing innovative solutions. Passionate about leveraging technology to solve real-world problems. Diagnosed and resolve technical issues across internal systems, managed escalations, and supported end users with complex troubleshooting
Overview
14
14
years of professional experience
Work History
Technical Support Representative
US Bankcorp
Knoxville, TN
06.2016 - Current
- Provided exceptional technical support to clients, resolving inquiries and issues efficiently.
- Diagnosed complex technical problems, implementing effective solutions to enhance customer satisfaction.
- Trained new team members on troubleshooting procedures and customer service protocols.
- Collaborated with cross-functional teams to streamline support processes and improve response times.
- Proven ability to troubleshoot cable, phone, and internet issues
- Knowledgeable of remote access, password resets, end user support
- Received awards for demonstrating excellent customer service
Sales Associate
Bed, Bath, & Beyond
Knoxville, TN
09.2012 - 06.2016
- Assisted customers with product selection, ensuring exceptional service and satisfaction.
- Maintained knowledge of current promotions and sales to effectively inform customers.
- Processed transactions accurately using point-of-sale systems, enhancing checkout efficiency.
- Organized merchandise displays to optimize store layout and improve customer engagement.
CAE IP Support Representative
Comcast NBC Universal
Knoxville, TN
06.2013 - 09.2014
- Provided exceptional customer support, resolving inquiries and issues efficiently.
- Managed multi-channel communications, ensuring timely responses through phone, email, and chat.
- Collaborated with cross-functional teams to enhance service delivery and streamline processes.
- Trained new representatives on company policies, tools, and best practices for effective support.
Education
Associate of Science - Computer Science
ITT Technical Institute
Knoxville, TN05-2011
Skills
- Self-motivated
- Team player
- Possess leadership ability as well as good communication and listening skill
- Computer Networking ability
- Punctual
- Multitasker
Accomplishments
ITT Technical Institute Highest Honors Student
Extra Curricular Activities
Public Speaking, Performing, Family
Languages
English - Fluent
Trainings
- Completed 2 year associates degree in information technology
Declaration
I hereby declare that the information provided is true to the best of my knowledge.
Additional Information
- Available for relocation.
- Definitley Open to remote work opportunities.
Timeline
Technical Support Representative
US Bankcorp
06.2016 - Current
CAE IP Support Representative
Comcast NBC Universal
06.2013 - 09.2014
Sales Associate
Bed, Bath, & Beyond
09.2012 - 06.2016
Associate of Science - Computer Science
ITT Technical Institute