PAUL HARRINGTON
Austin,TX
Summary
A PMP certified Strategic Program/Operations Manager with extensive experience. Proven track record in driving business strategy through successful delivery of critical business transformation initiatives. Known for detailed planning, business requirements analysis, evidence-focused decision-making, process excellence, change management, and people leadership. An energetic leader who fosters individual and team development, quickly building trust and strong working relationships across the corporate spectrum.
Overview
15
15
years of professional experience
Work History
Principal Program Manager/Head of Business Operations
OutSystems
06.2022 - Current
- Responsible for all business operations for engineering functions, representing over 60% of workforce and 75% of budget
- Developed new budgeting processes, gaining more buy-in from engineering leadership
- Streamlined hiring operations to align with company standards, reducing process noise and improving hiring oversight
- Defined offshore hiring plan to enhance talent acquisition efforts.
- Engaged with customers, partners and constituent groups to create positive, trusting and professional relationships
- Collaborated with leadership to define operational parameters
- Established discretionary spend priorities, maintained schedules and monitored performance
- Managed senior-level personnel working in cloud infrastructure finance areas, with a view to updating forecasting methodologies
Product Manager
Apple
03.2018 - 05.2022
- Directed external partners on strategic and tactical business operations for AppleCare Services
- Partnered with senior leadership to drive strategy through evidence-based decision-making and KPI development
- Collaborated with cross-functional teams to ensure programmatic launches, resource allocation, compliance, and performance
- Refined program processes to enhance customer experience, efficiency, and performance visibility.
Program Manager
Apple
06.2015 - 02.2018
- Led Apple Logistics response to Battery Compliance regulation changes in EMEIA
- Managed projects to establish lean repair centers and expand service providers in the Middle East
- Oversaw Third-Party Logistics Provider (3PL) Project Roadmaps.
Principal Program Manager
EMC
05.2010 - 05.2015
- Globally drove business-critical 'offshoring/shared Service model.' - Led establishment of pre-sales shared service center
- Developed assessment processes for offshoring suitability, including legal and cultural considerations
- Established services to improve back-end management of RMA services.
Project Manager
EMC
05.2008 - 05.2010
- Led team providing remote management & troubleshooting for EMC customers
- Focused on process improvement and moving work to shared service location.
- Monitored project performance to identify areas of improvement and make adjustments
- Coordinated with cross-functional teams to resolve project issues and mitigate risks
Education
Project Management Professional -
PMI
Global08.2012
Bachelor of Science (Hons) - Development & Computer Networking
MTU Cork
Cork, Ireland2002
Skills
- Critical thinking
- Data and Analytics
- Communications
- Teamwork
- Program Reviews
- Program Development
- Complex Problem-Solving
- Key Relationships
- Change Management Process
- Scope Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin
Timeline
Principal Program Manager/Head of Business Operations
OutSystems
06.2022 - Current
Product Manager
Apple
03.2018 - 05.2022
Program Manager
Apple
06.2015 - 02.2018
Principal Program Manager
EMC
05.2010 - 05.2015
Project Manager
EMC
05.2008 - 05.2010
Project Management Professional -
PMI
Bachelor of Science (Hons) - Development & Computer Networking
MTU Cork
Similar Profiles
Vincent TranVincent Tran
Sr Director, Enterprise Applications at OutsystemsSr Director, Enterprise Applications at Outsystems
Baraa Munib AhmedBaraa Munib Ahmed
Regional Business Development Manager at OutsystemsRegional Business Development Manager at Outsystems
Anand YashwanthAnand Yashwanth
Head of Engineering & Country Head, India at OutSystemsHead of Engineering & Country Head, India at OutSystems