Paul Harrison
White Plains,MD
Summary
Dynamic Grocery Department Manager with a strong focus on enhancing customer satisfaction and operational efficiency. Proven abilities in team leadership, inventory management, and staff training, driving significant improvements in workflow and team collaboration.
Overview
37
37
years of professional experience
Work History
Grocery Department Manager
Safeway
Waldorf, Maryland
06.1989 - Current
- Supervised daily operations of grocery department, improving workflow efficiency and enhancing team collaboration.
- Managed inventory levels, ensuring optimal product availability and timely restocking to meet customer demands.
- Collaborated with store management team to implement initiatives that increased customer satisfaction ratings.
- Trained team members on customer service techniques and product knowledge.
- Developed weekly schedules that maximized staff productivity and minimized labor costs.
- Led by example and took responsibility for all actions driving culture of performance excellence.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Salesperson
DPI Specialty Foods Mid Atlantic Division
Upper Marlboro, Maryland
09.2001 - 10.2006
- Developed strong relationships with clients to understand their needs and preferences.
- Helped customers find specific products, answered questions, and offered product advice.
- Resolved customer complaints with empathy and professionalism consistently.
- Provided feedback on customer trends to improve sales strategies and offerings.
- Managed inventory levels to ensure product availability for customers.
- Worked with fellow sales team members to achieve group targets.
- Built and maintained relationships with peers and upper management to drive team success.
Education
High School Diploma -
Suitland
MarylandSkills
- Inventory management
- Operational efficiency
- Retail sales strategies
- Sales forecasting
- Team leadership
- Staff training
- Customer satisfaction improvement
Timeline
Salesperson
DPI Specialty Foods Mid Atlantic Division
09.2001 - 10.2006
Grocery Department Manager
Safeway
06.1989 - Current
High School Diploma -
Suitland