Paul Hefley

• Contacted customers after sales process to drive ongoing customer satisfaction and resolve issues and complaints.
• Made cold calls daily, resulting in client base and growth.
• Used computer databases to keep track of phone calls, confidential notes about conversations and customer contact information.

Represented company professionally in situations, working through challenging phone calls and cultivating positive interactions by remaining calm and poised.

• Confidentiality executed outbound telephone calls to customers to persuasively discuss offerings.
• Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
• Answered questions about company offerings with knowledgeable responses about products and services.
• Handled high-volume telemarketing operations with expert use of client management software and computer generated leads.
• Escalated concerns or advanced problem calls to management staff.
• Overcame objections using friendly, persuasive strategies.
• Explained product prices and packages as well as answered questions and addressed concerns of customers.
• Provided information about available products and services, membership details, and purchase advantages.
• Contacted businesses via cold or warm calling to offer services relevant to industries or niches.