Paul Hefner

Daily testing, troubleshooting, maintenance and overall management of multiple electronic forklifts.

• Acting as the connection between SEACOR and Phantom Auto. Providing exceptional service while resolving complex technical issues on-site as needed.
• Providing work from SEACOR to Phantom Auto remote operators during daily operations, acting as shift manager & trainer
• Going over dock receipt load guides and delegating daily tasks to operators while assisting the picking pallet process needed for shipment. Assisting drop off and put away in various staging locations throughout the warehouse. All while ensuring safety of the vehicles, cargo, and other on-site forklift operators.
• Creating tickets using JIRA for any error reporting and acting as on-site troubleshooting for customer support.
• Hardware installation and repair for vehicle malfunctions that could be handled if possible, without mechanic or hardware engineers required.

• Acted as support liaison between customer and FedEx
• Handled FedEx pickups, complaints, exceptions, corrections, re-routes and pull-backs
• Fulfillment requests for packaging, overnights, short-shipped and drop-shipped orders
• Processed back ordered & discontinued orders directly with customers
• Led training classes detailing supply team information for newly hired CSRs

• Assisted team leads with return reports, CS agent development, training and procedures
• Aided team members with workloads to ensure daily goals and deadlines were met
• Applied internal knowledge to assist Vet Diet, Fraud Team, Supply and CSR duties

• Handled 100+ daily telecommunication and email inquiries, providing quality service
• Mastered website organization systems to efficiently direct customers to desired products
• De-escalated customer calls and conducted returns in compliance with company policies

• Front end customer service tasks including greeter, bagger, cart runner, pre-loading items and unloading bags to customers cars.
• Kept check-out areas clean, organized and well-stocked to maintain attractive store.
• Trained and mentored new cashier assistants to maximize performance with team members.

• Responsible for opening/closing of store, safe/cash management and daily sims coordinating
• Acted as team lead, delegating tasks to team members and assisting with scheduling
• Handled inventory including deliveries from fulfillment centers as well as vendors

• Handled customer payments as well as inventory orders, deliveries and stocking
• Processed photo requests such as passport photos, posters and prints