Paul Hoffmann
Anthem,AZ
Summary
Over 20 years of commission-based sales. Knowledgeable and dedicated customer service professional with extensive experience in the insurance industry. Solid team player with an outgoing, positive demeanor and proven skills in establishing client rapport. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, energetic, and results-oriented with an exemplary passion for developing relationships, cultivating partnerships, and growing businesses.
Overview
19
19
years of professional experience
Work History
Federal Employee Benefits Consultant
Self Employed
Anthem, Arizona
08.2003 - 05.2022
Licensed life health and annuity producer. Consulting with federal employees,unions and Military personnel.
- Developed and managed personal book of business with clients.
- Met with clients to develop employee cost-sharing strategies.
- Updated personnel handbooks and individual records to keep filed accurate and detailed.
- Advised managers and employees on state and federal employment regulations, collective agreements and classification programs.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
Education
High School Diploma -
Delcastle Vo-Tech H.S
Wilmington Delaware1982
Skills
- Powerful negotiator
- Self-motivated
- Strong verbal communication
- Conflict resolution
- Extremely organized
- Client assessment and analysis
- Data management
- Team leadership
- Business Growth
- Call Center Operations
- New Product Information
- Upselling Products and Services
- Customer Care
- Responding to Difficult Customers
- Building Customer Trust and Loyalty
- Strong Telephone Etiquette
- Issue and Complaint Resolution
- Calm and Professional Under Pressure
- Customer Experience
- Team Goals
- Patient and Empathetic
- Daily Reports
- Inbound and Outbound Calling
- Livechat Messaging
- Team-Oriented and Cooperative
- Computer Proficiency
- Advising Employers
- Educating Consumers
- Developing Referrals
- Reporting Requirements
- Building Referral Networks
- Regulatory Compliance
- Creating Proposals
- Employee Engagement
- Strategic Planning Advice
- Specializing in [Product]
- Sales Expertise
- Active Listening
- Relationship Building
- Analytical Thinking
- Time Management
Accomplishments
United States Marine
Cryptologist
Timeline
Federal Employee Benefits Consultant
Self Employed
08.2003 - 05.2022
High School Diploma -
Delcastle Vo-Tech H.S
Similar Profiles
DONNA MITCHELLDONNA MITCHELL
Support Worker at Self EmployedSupport Worker at Self Employed
Dale McBrideDale McBride
Vintage Reseller at Self EmployedVintage Reseller at Self Employed
Mounaguru VisuvalingamMounaguru Visuvalingam
Technician at self employedTechnician at self employed
Brayan Ruiz BarrazaBrayan Ruiz Barraza
Machine Operator/General Laborer at Self EmployedMachine Operator/General Laborer at Self Employed
Kennedy ClaridgeKennedy Claridge
Outside Service Attendant at Anthem Country ClubOutside Service Attendant at Anthem Country Club