Aimee Hughes

Senior Inside Sales Hospitality Consultant

• Completed 45 outbound daily calls, answered inbound calls and emails.
• Met all customer call guidelines including service levels, handle time and productivity.
• Managed a portfolio of 375 accounts that generated $3m in sales.
• Surpassed sales targets by 100%.
• Received multiple positive reviews which acknowledged dedication to excellent customer service.
• Trained and mentored  new inside sales representatives.
• Serviced existing accounts on a regular basis to maximize revenue.
• Recorded prospect contact information in Salesforce.
• Managed work flow to exceed quality service goals.
• Maintained friendly and professional customer interactions at all times.
• Developed and deepened customer relationships to align HD Supply service with customers' business and drive revenue growth.
• Determined needs, delivered solutions and overcame objections through consultative selling skills.
• Utilized digital and telephone approaches to generate sales leads.
• Resolved customer concerns promptly to maintain satisfaction.
• Tracked orders and shipments while assisting with other customer service needs. 
• Created and reviewed invoices to ensure accuracy while working with customers to answer questions and address payment issues.
• Communicated and interacted effectively with multi-functional and diverse backgrounds.
• Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
• Promptly responded to inquiries and requests from prospective customers.
• Responded to customer requests with friendly, knowledgeable service and support.

• Communicated directly with outside Sales Representatives via telephone, fax and email.
• Managed a high volume of inbound calls to help address customer inquiries and ensuring resolution. 
• Used computerized systems for tracking and troubleshooting to resolve customer issues including credit concessions.
• Managed wide variety of customer service and administrative tasks to resolve customer satisfaction quickly and efficiently.
• Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.

• Assisted customers promptly and politely via telephone.
• Answered an average of 100 inbound calls per day, addressing customer inquiries, placing orders via phone and fax.
• Received multiple positive reviews which acknowledged dedication to excellent customer service.
• Responded to all customer inquiries thoroughly and professionally.
• Supported customers and fielded questions regarding merchandising and pricing.
• Directed calls to appropriate individuals and departments.