Ivanna Nater
Harbor Freight Tools USA
5
years of professional experience
Dynamic sales leader with a proven track record of driving revenue growth through effective team collaboration and strategic sales initiatives. Expertise in developing and implementing innovative sales strategies while coaching team members to exceed performance targets. Recognized for adaptability and exceptional communication skills, facilitating seamless navigation of evolving market conditions. Committed to cultivating a high-performance culture that prioritizes exceptional customer experiences and sustainable business success.
Work History
Sales Supervisor
2 Years 8 Months- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
- Developed strong relationships with key clients, resulting in repeat business and increased revenue.
- Checked store merchandise regularly for proper display and replenishment.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Caregiver
1 Year- Assisted clients with activities of daily living, promoting independence and quality of life.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Facilitated seamless transitions between shifts by providing thorough handoff reports to incoming staff members.
- Ensured proper medication storage and inventory management for optimal efficiency and compliance with regulations.
- Reduced medication errors by implementing a double-check system for high-risk drugs.
Technician
3 Months- Execute appropriate programs to help them gain skills ASD children don't typically have
- Enhanced communication skills for clients with autism spectrum disorder through the use of visual supports and social stories.
- Increased daily living skills through systematic instruction and practice during natural routines.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Maintained accurate data collection on client progress, enabling effective analysis and modification of treatment plans as needed.
- Promoted a safe and nurturing environment for clients, ensuring their comfort and well-being throughout therapy sessions.
- Adapted therapy materials based on individual needs, ensuring accessibility for all clients regardless of ability level or learning style.
Member Services Representative
5 Months- Greet members and guests, provide exceptional customer service, handle all front desk related activities, Assist in maintaining the neatness and cleanliness of the club guidelines
Hardline Pricer
4 Months- Achieve pricing goals, strategically price donations according to pricing guidelines, stock shelves and clothing racks, maintain store cleanliness
Crew Member
8 Months- Take and fulfill orders, maintain store cleanliness, prepare food, restock
Education
High School
Advanced Courses: AP Spanish, Honors British Literature, Advanced Anatomy and Physiology, AP government, AP Calculus, Advanced Computer Science
Skills
Fluent in two languages
Adapts quickly to dynamic environments
Quality customer care
Effective team collaboration
Adaptable learner
Effective selling techniques
Management support
Sales team assistance
Sales training
Store appearance and merchandising
Staff training
Delegation skills
Languages
Spanish
Limited Working
Timeline
Sales Supervisor
Harbor Freight Tools USA
02.2024 - CurrentRead More
Caregiver
Hickory Park Assisted Living
02.2023 - 02.2024Read More
Technician
Autism Treatment for Children
11.2022 - 02.2023Read More
Member Services Representative
Planet Fitness
06.2022 - 11.2022Read More
Hardline Pricer
Goodwill Industries
05.2021 - 09.2021Read More
Crew Member
Papa Murphy's
09.2020 - 05.2021Read More
Veritas High School
High School
Read More