Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Idan Shtepel

Pleasanton,CA

Summary

Dynamic and results-oriented professional with a robust background in team leadership, operations coordination, and food preparation. Demonstrated expertise in supervising and training staff while optimizing workflows to enhance customer satisfaction in high-pressure environments. Proficient in project support, logistics, and effective communication, consistently delivering quality outcomes and operational efficiency. Strong collaborator with a proven ability to unite teams in achieving strategic goals and driving organizational success.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Barista Shift Supervisor/Crew Trainer

Target, Starbucks
10.2023 - 08.2025
  • Supervised teams of up to 5, ensuring efficient operations and excellent customer service..
  • Trained 8+ new baristas on Starbucks standards and protocols.
  • Resolved customer issues professionally to boost satisfaction and loyalty.
  • Scheduled and supervised baristas to uphold policies and optimize staffing, and worker satisfaction
  • Implemented workflow efficiencies that improved speed of service and decreased order wait times during busy periods.
  • Delegated tasks and provided feedback to strengthen team morale and productivity.


Logistics and Communications Assistant

The cheder
07.2023 - 08.2023
  • Responsible to help the principal prepare for the upcoming school year.
  • Coordinated procurement and timely delivery of classroom equipment and supplies to ensure readiness for school opening.
  • Drafted clear, informative communications for parents outlining school policies, events, and important updates.
  • Found installed, and set up the software to make some actions more efficient.
  • Set up a system for teachers to hand out grades and check off attendance.
  • Facilitated smooth school launch by supporting logistical and administrative tasks during the setup phase.

Cook

Zachary's Chicago Pizza
05.2023 - 07.2023
  • Ensured the orders were correct and were up to the standards of the restaurant.
  • Prepared a variety of dishes such as Thin Crust Pizzas, Deep Dish Pizzas, Cauliflower, Wings and Meatballs.
  • Collaborated with the kitchen staff to ensure smooth and efficient operations.
  • Managed dough preparation, stretching, and portioning to ensure consistent pizza bases.
  • Assisted in inventory management by restocking ingredients and supplies throughout shifts.
  • Trained 3 new cooks or kitchen staff on food preparation and safety standards.

Assistant Manager

MyGift4U
02.2021 - 08.2021
  • Ensure the correct order was packed and sent to the correct place.
  • Responded to an average of 6 customer inquiries daily via email, resolving 100% within 24 hours.
  • Customer support.
  • Answering customer inquiries.
  • Folding boxes to be ready for shipment.
  • Ensuring the shipping labels printed matched the order.

Education

High School Diploma -

Foothill Highschool
Pleasanton, CA
05.2023

Transfer - Management Information Systems

Las Positas Community College
Livermore
05-2025

Bachelor of Science in Business Administration MIS - Management Information Systems

California State University, Long Beach
Long Beach, CA
05-2027

Skills

  • Client support
  • Prioritization and scheduling
  • Strong verbal communication
  • Fluent in two languages
  • Quick learner
  • Proficient in cooperative work
  • Strategic issue identification
  • Experienced in software utilization
  • Responsive to changing circumstances
  • Scheduling coordination

Certification

  • Food Handler’s Card
  • Lead Shift (LS) Training, Target — Completed Aug 2024
  • Lead Shift (LS) Training, Starbucks - Completed Sept 2024

Languages

English
Hebrew

Timeline

Barista Shift Supervisor/Crew Trainer

Target, Starbucks
10.2023 - 08.2025

Logistics and Communications Assistant

The cheder
07.2023 - 08.2023

Cook

Zachary's Chicago Pizza
05.2023 - 07.2023

Assistant Manager

MyGift4U
02.2021 - 08.2021

High School Diploma -

Foothill Highschool

Transfer - Management Information Systems

Las Positas Community College

Bachelor of Science in Business Administration MIS - Management Information Systems

California State University, Long Beach

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