Thandie Sanders
Lawrenceville,GA
Summary
Results-driven administrative and operations professional adept at optimizing workflows and reducing scheduling conflicts by 25%. Proven ability to enhance team productivity and customer satisfaction through effective task management, CRM utilization, and streamlined communication across diverse environments.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Shift Supervisor & Barista Trainer
Starbucks
01.2021 - Current
- Oversaw daily operations and workflow coordination for a team of 15+, ensuring optimal service delivery and task execution.
- Facilitated scheduling and shift planning, optimizing staffing levels to support operational needs.
- Developed onboarding programs for new hires, streamlining training processes and enhancing team integration.
- Managed escalated inquiries, resolving issues promptly to maintain high levels of customer satisfaction.
- Administered financial transaction processes and POS systems to maintain precise daily operations exceeding $8,000.
- Managed cash handling operations, reinforcing compliance with established financial standards.
Medical Office Assistant
Psychiatric Professionals of Georgia
04.2021 - 06.2024
- Coordinated 50+ weekly appointments to streamline scheduling and achieve a 25% reduction in conflicts.
- Ensured meticulous documentation of patient records to maintain HIPAA compliance.
- Streamlined communication processes among patients, providers, and insurance teams to enhance patient experience.
- Facilitated in-office and telehealth workflows to enhance operational efficiency.
- Supported operational efficiency through meticulous administrative reporting and data tracking.
- Managed high call volumes with professionalism, achieving minimal wait times for patients.
Shift Manager
Chick-fil-A
08.2021 - 04.2022
- Managed daily operations and coordinated team activities for 25+ staff to boost overall productivity.
- Refined inventory management systems to support operational effectiveness and reduce waste by 15%.
- Coordinated recruitment, onboarding, and training programs to increase employee retention rates.
- Resolved customer inquiries effectively to foster repeat business and strengthen client relationships.
- Analyzed processes and implemented enhancements to streamline service delivery and optimize workflow.
Education
Bachelor of Science - Sports Medicine
Arizona State University
Online01-2027
High School Diploma -
Peachtree Ridge High School
Suwanee, GA05-2021
Skills
- Transaction Management
- Point of Sale Systems
- Calendar & Schedule Coordination
- Executive and Administrative Support
- Administrative support
- Microsoft Office Suite
- Operational Analysis
- Multi-Project Prioritization
- Team management
- Collaborative teamwork
- Organizational problem solving
- Client communication
- Standard Operating Procedures
- CRM management
Accomplishments
- 95%+ Customer Satisfaction Ratings Across Roles
- 30% Improvement in Employee Onboarding Efficiency
- 25% Reduction in Scheduling Conflicts
- Zero-Error Handling of High-Volume Transactions
Certification
Barista Trainer
Partner of the Quarter
Timeline
Shift Manager
Chick-fil-A
08.2021 - 04.2022
Medical Office Assistant
Psychiatric Professionals of Georgia
04.2021 - 06.2024
Shift Supervisor & Barista Trainer
Starbucks
01.2021 - Current
Bachelor of Science - Sports Medicine
Arizona State University
High School Diploma -
Peachtree Ridge High School