Thandie Sanders
Lawrenceville,GA
Summary
Detail-oriented administrative and operations professional with over three years of experience enhancing team workflows, managing schedules, and driving service efficiency within dynamic environments. Proven ability to coordinate tasks, streamline processes, and maintain high levels of customer satisfaction. Expertise in leveraging CRM systems, data management techniques, and remote collaboration tools to optimize productivity and facilitate seamless communication. Committed to delivering exceptional support that empowers teams to achieve objectives effectively.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Shift Supervisor & Barista Trainer
Starbucks
Duluth, GA
01.2021 - Current
- Oversaw daily operations and workflow coordination for a team of 15+, ensuring optimal service delivery and task execution.
- Developed and implemented onboarding programs for new hires to streamline processes and improve efficiency.
- Managed escalated inquiries, ensuring prompt resolution and consistent customer satisfaction.
- Administered financial transaction processes and POS systems to maintain precise daily operations exceeding $8,000.
- Facilitated scheduling and shift planning to optimize staffing levels and enhance operational efficiency.
- Managed cash handling operations, reinforcing compliance with established financial standards.
Medical Office Assistant
Professionals of Georgia
Suwanee, GA
04.2022 - 06.2023
- Coordinated 50+ weekly appointments to streamline scheduling and achieve a 25% reduction in conflicts.
- Oversaw meticulous documentation of patient records, guaranteeing alignment with HIPAA compliance requirements.
- Streamlined communication processes between patients, providers, and insurance teams to improve overall patient experience.
- Facilitated in-office and telehealth workflows to enhance operational efficiency.
- Supported operational efficiency through meticulous administrative reporting and data tracking.
Shift Manager
Chick-fil-A
Duluth, GA
08.2021 - 04.2022
- Managed daily operational functions and facilitated team activities to enhance productivity among 25+ staff members.
- Refined inventory management systems to support operational effectiveness and reduce waste by 15%.
- Coordinated recruitment, onboarding, and training initiatives aimed at improving employee retention.
- Resolved customer inquiries effectively to foster repeat business and strengthen client relationships.
- Analyzed existing processes and implemented strategic enhancements to accelerate service delivery and improve workflow efficiency.
Education
Bachelor of Science - Sports Medicine
Arizona State University
01-2027
Skills
- Proficient schedule organization
- Appointment coordination
- Data management skills
- Skilled in managing CRM platforms
- Proficient in Microsoft Office
- Skilled in utilizing Google Workspace applications
- Cross-functional project coordination
- Operational efficiency enhancement
- Support resolution skills
- Experienced with collaboration platforms
- Customer-oriented
- Cash handling expertise
Accomplishments
- 95%+ Customer Satisfaction Ratings Across Roles
- 30% Improvement in Employee Onboarding Efficiency
- 25% Reduction in Scheduling Conflicts
- Zero-Error Handling of High-Volume Transactions
Certification
Barista Trainer
Partner of the Quarter
Languages
English
Full Professional
Timeline
Medical Office Assistant
Professionals of Georgia
04.2022 - 06.2023
Shift Manager
Chick-fil-A
08.2021 - 04.2022
Shift Supervisor & Barista Trainer
Starbucks
01.2021 - Current
Bachelor of Science - Sports Medicine
Arizona State University
Tools & Technologies
- Salesforce
- Zendesk
- Microsoft Excel
- Google Sheets
- Slack
- Zoom
- Microsoft Teams