Stephanie Alexandra Magdaleno
Los Angeles,CA
Summary
Operations professional with deep understanding of process optimization and team management. Known for driving operational excellence and consistently meeting organizational goals. Highly reliable, adaptable, and committed to fostering collaborative work environment. Skilled in resource allocation and performance monitoring.
Overview
12
12
years of professional experience
1
1
Certification
Work History
OPERATIONS RISK SUPERVISOR
Loomis Armored US
07.2022 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Conducted regular audits of existing policies and procedures, ensuring their continued effectiveness in addressing organizational goals related to mitigating risks per internal audits.
- Collaborated with cross-functional teams to establish effective risk management practices across all business units.
- Streamlined communication channels between various departments, ensuring timely sharing of critical risk information.
- Achieved regulatory compliance by ensuring adherence to industry standards and guidelines related to risk management.
- Handled theft claims according to internal risk management policies, keeping liability minimized by leveraging expertise and available tools.
VAULT DISPATCH LEAD
LOOMIS ARMORED
01.2017 - 06.2022
- Provided exceptional customer service, addressing inquiries promptly and professionally at all times.
- Utilized advanced problem-solving skills to quickly resolve dispatch-related issues as they arose.
- Optimized route planning for increased delivery/pickup success rates through meticulous attention to detail.
- Developed strong relationships with drivers, fostering a positive work environment and efficient team collaboration.
- Maintained accurate records of dispatched orders, deliveries, and associated documentation for future reference or audits.
- Implemented new software systems to improve tracking, reporting, and overall dispatch operations effectiveness. (TNT, Spring)
- Responded to high volume of phone and email requests to provide logistics information.
- Monitored vehicle locations to coordinate timely arrivals.
Sales Associate
CHARMING SILVER
10.2013 - 12.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
Education
Associates Degree - Baking and Pastry
ART INSTITUTE OF CALIFORNIA-HOLLYWOOD
03.2018
Associate of Arts - Transfer
EAST LOS ANGELES COMMUNITY COLLEGE
03.2013
Associate of Arts - Transfer
GLENDALE COMMUNITY COLLEGE
06.2009
High School Diploma - undefined
EAGLE ROCK HIGH SCHOOL
06.2007
Skills
- Fluent in two languages
- Skilled in prioritizing responsibilities
- Proficient in multiple software applications
- Effective written and verbal communicator, with the ability to covey information clearly and concisely
- Detail-oriented problem solver
- Staff management
- Employee motivation
- Operations management
- Performance monitoring
Certification
- Licensed [Job Title] - [Timeframe]
Timeline
OPERATIONS RISK SUPERVISOR
Loomis Armored US
07.2022 - Current
VAULT DISPATCH LEAD
LOOMIS ARMORED
01.2017 - 06.2022
Sales Associate
CHARMING SILVER
10.2013 - 12.2016
Associate of Arts - Transfer
EAST LOS ANGELES COMMUNITY COLLEGE
Associate of Arts - Transfer
GLENDALE COMMUNITY COLLEGE
High School Diploma - undefined
EAGLE ROCK HIGH SCHOOL
Associates Degree - Baking and Pastry
ART INSTITUTE OF CALIFORNIA-HOLLYWOOD
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