Paul Holguin
San Jose,CA
Summary
I'm very well-rounded and diverse and very capable of any position put in. I come with 20 years of work experience (spanning numerous types of field of work) that I am able to apply or relate to new kinds of work or duties. I am very confident, versatile, and driven for success. I look to bring all of my skills and experience to any new job and improve that company in any way possible with my professionalism and individuality.
Overview
11
11
years of professional experience
Work History
Driver
Brandt Brothers
Fremont, CA
06.2020 - 05.2023
- Delivered goods and services to customers on time and in excellent condition.
- Operated standard warehouse equipment to assist with loading and unloading of deliveries.
- Secured merchandise, avoiding damage during transportation.
- Performed pre-trip inspection checks and reported problems to supervisor.
- Inspected vehicles for cleanliness and checked gas and oil levels prior to departure.
- Determined most expedient trip by mapping out driving routes ahead of time.
- Collected pallets of Newspapers and correctly secured load in order to uphold safety standards and reduce damage.
Behavioral Therapist
Autism Learning Partners, San Jose CA
San Jose, CA
10.2018 - 04.2020
- Collaborated with behavior analysts to diagnose problem behaviors and create detailed plan of treatment and maintenance for clients.
- Tracked client behavior by reviewing behavior incident reports and creating and adjusting behavior management plans.
- Taught and helped children develop new verbal, communication and social skills necessary for living healthy lifestyles.
- Collected, recorded and summarized data on client behavior and assisted family with applying treatment and behavior reduction protocols.
- Maintained objective session notes and accurate records to organize, model and review behavior as well as progress information.
- Visited client home, school or social setting to run discrete trials or shape verbal behavior while recording real-time data using technology platform.
- Incorporated Applied Behavior Analysis therapy interventions and techniques to support individuals with autism spectrum disorders.
Front Desk Agent/Supervisor
Hampton Inn By Hilton
Mountain View, CA
04.2014 - 11.2018
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Completed end-of-day reporting and balanced registers to maintain financial accuracy.
- Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
- Posted charges, updated accounts and issued bills to departing guests.
- Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Promoted loyalty by signing customers up for rewards program and encouraged repeat stays through exceptional service.
- Supervised daily operations of hotel front desk in absence of manager.
- Performing clerical office functions.
Shift Supervisor
HMS Host International
San Jose, CA
06.2017 - 09.2018
- Resolved customer complaints and reported issues to senior management.
- Completed opening and closing duties to facilitate business operations.
- Patrolled work areas to inspect operations, identify concerns and implement corrective actions.
- Reinforced rules to promote superior employee performance.
- Counted cash on hand at shift change and closing to determine shortages or overages as well as assigning tills and preparing bank deposit statements.
- Tip/Cash out servers and bartenders
- Assisting: Bartenders, Servers, Cooks, and Cashier's when busy or backed up
- Inventory on alcohol, food, and supplies for weekly orders
- Ensuring breaks and lunches are taken through 8 hours shifts
- Approvals of voids and errors done on kiosk
Corporate Events Ambassador
The Whole Cart
Mountain View, CA
03.2016 - 08.2017
- Secure designated areas throughout Google campus for food trucks for breakfast and lunch services
- Set up and brake down of main quad areas for breakfast and lunch including: tables, chairs, condiments, napkins, utensils, signs and decorations
- Assisting Googlers with any questions
- Audit food trucks before breakfast and lunch services such as: refrigerator and hot water are to code, removing all spoiled food, and confirming all employees are: in aprons, hairnets, and gloves before services
- Note taking during services which then is submitted to upper management to help implement efficiency during breakfast and lunch rushes
- Assisting food trucks when overwhelmed: working window for food orders help with plating, extra hand for cooking
- Ending day in huddles with AGM, recap of day, and sending end of day report to GM
Floor Manager
Aqui Restaurant
Campbell, CA
08.2012 - 09.2014
- Begin shifts with huddles with management for daily goals and agendas
- Delegated tasks appropriate to individual employees to based off shift requirements and individual strengths.
- Monitoring floor for underage drinking and intoxicated individuals.
- Managed inventory, cleaning of dining rooms and organizing of freezer and pantry.
- Cover lunches for bartenders, cashier's, and food runners
- Enforcing restaurant policies: no smoking in patio, keeping isles cleared, preventing alcohol being taken beyond property line, cutting off inebriated customers and escorting drunk individuals out of restaurant
Education
High School Diploma -
Boyton High School
San Jose, CA07.2003
Some College (No Degree) - General Education
De Anza College
Cupertino, CASkills
- Experience in leadership
- People skills
- Processes and procedures
- Customer service
- Multitasking
- Critical thinking
- Safety and security procedures
- Company policies and procedures
- Hospitality services
- Team oversight
- Administrative skills
- Conflict management
- Guest check-in and check-out
- Cash management
- Room assignments
- Route management
- Driving and transportation
- Safety protocols
- Vehicle maintenance
- Good work ethic
- Safe driving techniques
- Social skill development
- Behavioral Support Plans
- Applied Behavioral Analysis
- Tracking client progress
- Daily living skill development
- Client goal planning
- Patrolling
- Communication
- Interior and exterior patrol
- Investigative skills
- Cleaning and organizing skills
- Plating and presentation
- Safe food handling
- Food safety understanding
- Buffet setup and takedown
- Dining customer service
- Quality control
- Table setting arrangements
Timeline
Driver
Brandt Brothers
06.2020 - 05.2023
Behavioral Therapist
Autism Learning Partners, San Jose CA
10.2018 - 04.2020
Shift Supervisor
HMS Host International
06.2017 - 09.2018
Corporate Events Ambassador
The Whole Cart
03.2016 - 08.2017
Front Desk Agent/Supervisor
Hampton Inn By Hilton
04.2014 - 11.2018
Floor Manager
Aqui Restaurant
08.2012 - 09.2014
High School Diploma -
Boyton High School
Some College (No Degree) - General Education
De Anza College