Paul Hollwedel
Sacramento,CA
Summary
I am a professional looking to advance my career in the software development and technology industry. I enjoy solving problems, applying logical thinking, and implementing processes that maximize efficiency in my work. I am looking for a new challenge to continue my personal and professional growth.
Overview
9
9
years of professional experience
Work History
Post-Closing Suspense Coordinator
American Pacific Mortgage
04.2016 - Current
- Manage company’s largest account (100+ loans per day)
- Work directly with company leadership to implement loan process changes that improve speed of loan purchase and reduce loan deficiencies resulting in increased company profits.
- Developed and maintained relationships with customers, lenders and other third parties
Senior Member Service Representative
Patelco Credit Union
10.2014 - 04.2016
- Earned company-wide recognition for excellent member service
- Received promotions to more advanced roles three times in 18 months.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse member questions
- Helped large volume of customers every day with positive attitude and focus on member satisfaction
Education
Bachelor of Arts - Economics
University of California, Davis
Davis, CA12.2013
Salesforce Administrator
Trailhead Administrator Certification
11.2023
Full-Stack Web Development -
UC Davis Continuing And Professional Education
Davis, CA03.2021
Skills
- Hands on Salesforce experience in Trailhead
- Salesforce Administrator Certification
- Proficient in Microsoft Office
- 10 years Customer Service Experience
- Strong Communicator
- Experience in HTML5, CSS, JavaScript, MySQL, GitHub
Timeline
Post-Closing Suspense Coordinator
American Pacific Mortgage
04.2016 - Current
Senior Member Service Representative
Patelco Credit Union
10.2014 - 04.2016
Bachelor of Arts - Economics
University of California, Davis
Salesforce Administrator
Trailhead Administrator Certification
Full-Stack Web Development -
UC Davis Continuing And Professional Education
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