Summary
Overview
Work History
Education
Skills
Timeline
Generic

Paul Howland

Springfield,MO

Summary

Accomplished Franchise Owner with a proven track record at ATX Operations Group, enhancing operations management and fostering robust franchise relations. Spearheaded initiatives that significantly boosted customer satisfaction and loyalty. Skilled in verbal and written communication, adept at building meaningful relationships. Achieved notable improvements in profitability and efficiency through strategic leadership and project estimating. Talented [Job Title] bringing strong record of accomplishment in building successful [Type] industry businesses. Natural leader with motivational approach to inspiring employee performance. Skilled at connecting with customers and cultivating brand loyalty.

Overview

6
6
years of professional experience

Work History

Franchise Owner

Self
07.2023 - Current
  • Managed daily cash flow effectively while adhering to company guidelines on deposits, expenditures, account reconciliations.
  • Managed labor, inventory and overhead costs effectively to maintain business profitability.
  • Recruited and trained high-quality staff, resulting in increased customer satisfaction and loyalty.
  • Oversaw payroll, business planning and marketing for franchise operations.

General Manager

ATX Operations Group
03.2022 - 07.2023
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.

Manager

ATX Operations Group
08.2021 - 03.2022
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

CSR Verizon

Protel
03.2018 - 08.2020
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.

Education

High School Diploma -

Connelly High School
Lacy Lakeview TX
05.2003

Skills

  • Brand Compliance
  • Franchise Relations
  • Operations Management
  • Small business operations
  • Verbal and written communication
  • Relationship Building
  • Customer Relations
  • Project estimating

Timeline

Franchise Owner

Self
07.2023 - Current

General Manager

ATX Operations Group
03.2022 - 07.2023

Manager

ATX Operations Group
08.2021 - 03.2022

CSR Verizon

Protel
03.2018 - 08.2020

High School Diploma -

Connelly High School
Paul Howland