Vanessa Perez
Queens
Summary
A personable and articulate individual with a talent for building relationships and fostering positive interactions. Possesses a solid understanding of cross-cultural communication and public relations. Aims to leverage these skills to drive community engagement and promote organizational values.
Overview
10
10
years of professional experience
Work History
Patient Services Ambassador
New York-Presbyterian/Columbia
11.2023 - Current
- Provide confidential administrative duties to keep the entire team informed of critical matters.
- Screen high-volume phone calls and direct them to the corresponding administrator.
- Document complaints and requests as needed in the RL/Keepsafe database.
- Prepare and maintain updated quality review and grievance case files requested by the department of Risk Management.
- Kronos timekeeping and payroll.
- Promoted good patient relations and premier patient satisfaction by demonstrating friendly demeanor and can-do attitude.
Paraprofessional
Dept. of Education
09.2015 - 06.2017
- Provided efficient communication with parents and students.
- Assisted students during indoor/outdoor activities.
- Organized planning weekly activities.
- Reinforced learning, working individually with them, and in groups.
- Extended help communicating with parents.
- Oversaw students in the classroom and common areas to monitor, enforce rules, and support the lead teacher.
- Fostered a positive learning environment by establishing a strong rapport with students, parents, and faculty.
- Took active role in patient and family planning process, detailing instructions, and responding appropriately and effectively to questions and concerns.
Housekeeper
CBS Collins Build Services
06.2015 - 09.2015
- Used appropriate cleaning products effectively.
- Sanitized all bathrooms/rooms of the facility.
- Executed cleaning tasks according to job instructions and cleaning standards.
- Upheld high sanitation standards in common areas, contributing to an inviting atmosphere for guests.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Education
Associate of Science - LPN Nursing Program
Hostos Community College
Bronx, NY05-2023
Skills
- Customer engagement
- Customer service
- Team management
- Data entry
- Product knowledge
- Teamwork and collaboration
Languages
Spanish
Native or Bilingual
Timeline
Patient Services Ambassador
New York-Presbyterian/Columbia
11.2023 - Current
Paraprofessional
Dept. of Education
09.2015 - 06.2017
Housekeeper
CBS Collins Build Services
06.2015 - 09.2015
Associate of Science - LPN Nursing Program
Hostos Community College
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