Passion Cummings
Charlotte,NC
Summary
Dynamic Patient Services Ambassador with a proven record in enhancing patient relationships and service delivery. Skilled in team management and training, and improving service quality
Motivated professional with experience in healthcare and retail environments. Eager to leverage strengths in team management and product knowledge to enhance organizational objectives.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Patient Services Ambassador
Morrison Healthcare
North Carolina
07.2021 - 09.2025
- Fostered positive relationships between healthcare staff and patients to enhance service delivery.
- Coordinated events promoting wellness initiatives to educate community members on health resources.
- Trained new team members on organizational policies and best practices for patient engagement.
- Developed feedback mechanisms to gather insights from patients, improving service quality and satisfaction.
Cashier
Chipotle
North Carolina
03.2019 - 06.2021
- Processed customer transactions efficiently using point-of-sale systems.
- Managed cash drawer, ensuring accurate balance at shift end.
- Provided exceptional customer service, enhancing guest satisfaction and loyalty.
- Trained new staff on register operations and customer engagement techniques.
Education
High School Diploma -
Vance High School
Charlotte, NC06-2019
Skills
- Customer engagement
- Team management
- Product knowledge
- Brand awareness
Certification
Serve Safe
Timeline
Patient Services Ambassador
Morrison Healthcare
07.2021 - 09.2025
Cashier
Chipotle
03.2019 - 06.2021
High School Diploma -
Vance High School