Paul Kelsey
Pendleton,SC
Summary
Professional with expertise in security monitoring and technical support, demonstrating a strong commitment to enhancing safety protocols and customer service. Proven ability to implement effective security measures while fostering efficient team coordination. Recognized for exceptional problem-solving and communication skills, contributing to improved safety and operational workflows. Highly adaptable and motivated, consistently achieving high performance in fast-paced environments.
Overview
6
6
years of professional experience
Work History
T-Mobile Call Center Security
Allied Universal Security Services
North Charleston, South Carolina
05.2017 - 02.2020
- Monitored premises to prevent unauthorized access and ensure safety measures.
- Conducted regular patrols to identify security risks and maintain order.
- Responded promptly to alarms and incidents, coordinating effectively with emergency services.
- Trained new security personnel on protocols and procedures for optimal performance.
- Maintained detailed logs of daily activities and incident reports for future reference.
- Implemented security measures to safeguard property and personnel efficiently.
- Collaborated with law enforcement during investigations and emergency situations.
- Enforced company policies while interacting respectfully with staff and visitors.
Tech Support
ITT Technical College
North Charleston, South Carolina
11.2016 - 01.2017
- Delivered comprehensive tech support for IT issues and account management.
- Ensured optimal performance of audio-visual systems during events through technical assistance.
- Diagnosed hardware issues and executed repairs on diverse computer systems.
- Installed software applications, confirming proper functionality for users.
- Maintained inventory of computer parts and managed supply orders efficiently.
- Conducted regular system updates to enhance security and performance.
- Educated users on best practices for computer maintenance and security.
- Completed daily responsibilities with accuracy and efficiency.
Assistant Manager
Adkins Grocery
Moncks Corner, South Carolina
03.2016 - 09.2016
- Coordinated daily operations and team activities for increased efficiency.
- Developed staff schedules to optimize coverage and productivity.
- Monitored inventory levels, placing orders to maintain necessary supplies.
- Facilitated interdepartmental communication to improve collaboration.
- Resolved customer inquiries and complaints through effective solutions.
- Analyzed workflow processes to identify improvement opportunities.
Cashier
Food Lion
Ladson, South Carolina
10.2013 - 08.2015
- Processed customer transactions with accuracy and efficiency, including cash, credit, and gift card payments.
- Provided exceptional customer service to enhance shopping experiences.
- Maintained organized and well-stocked checkout area for optimal operations.
- Trained new cashiers on operational procedures to ensure consistency.
- Resolved customer inquiries and complaints professionally, fostering positive relationships.
- Collaborated with team members to streamline workflow at registers.
- Monitored inventory levels for checkout supplies and initiated restocking requests.
- Operated cash register efficiently, ensuring accurate payment processing and change issuance.
Education
High School Diploma -
Fort Dorchester High School
North Charleston, SC05-2012
Skills
- Security monitoring and risk assessment
- Technical support and incident response
- System troubleshooting and maintenance
- Customer service and relations
- Inventory management and process improvement
- Team coordination and employee training
- Effective communication and problem solving
- Attention to detail and relationship building
Languages
English
Professional
Timeline
T-Mobile Call Center Security
Allied Universal Security Services
05.2017 - 02.2020
Tech Support
ITT Technical College
11.2016 - 01.2017
Assistant Manager
Adkins Grocery
03.2016 - 09.2016
Cashier
Food Lion
10.2013 - 08.2015
High School Diploma -
Fort Dorchester High School