Paul Kevin Rogers
Houston
Summary
My objective is to use my nineteen years of customer service and merchandising experience to take both the company and myself to our full capacity through my passion for customers, employees, and the community.
Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
34
34
years of professional experience
Work History
Store Manager
Target
Houston
11.2023 - Current
- Conducted performance reviews to evaluate team member contributions and areas for improvement.
- Resolved customer issues promptly to ensure a positive shopping experience.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Store Manager
Chick-fil-A
Houston
06.2013 - 05.2023
- Directed daily operations to maintain store efficiency and customer satisfaction.
- Managed inventory levels using retail management software for optimal stock control.
- Trained and mentored staff to enhance service skills and product knowledge.
- Collaborated with marketing teams to execute promotional campaigns effectively.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
Assistant Store Manager
Office Max
06.2011 - 01.2013
- Assist the Store Manager in fostering an environment that creates sales.
- Lead the store in the absence of the Store Manager.
- Remain informed of corporate marketing and merchandising plans.
- Staff and train new associates.
- Build customer confidence in the Office Max Brand
General Merchandise and Drug Store Manager
H.E.Butt Grocery Company
08.2009 - 04.2011
- Supervised 2 assistant managers, 14 fulltime and 8 part-time employees
- Top 3 in Christmas sales for 2010
- Using financial reports reduced on hand inventory levels by 15%
Manager In Charge
H.E.Butt Grocery Company
08.2007 - 01.2009
- Ensured appropriate inventory levels were maintained
- Identified shrink opportunities and took immediate action to correct them
- Communicated new initiatives
- Accountable for Gas Station and floor maintenance process
- Achievements I was recognized as best safety team leader for San Antonio West Region in 2008
- Promoted to General Merchandise and Drug Store Manager
Central Operations Manager
H.E.Butt Grocery Company
01.2001 - 01.2007
- The majority of my time was spent using independent judgment to make employment-related decisions, to effectively recommend decisions, to hire, promote, transfer, discipline, suspend, discharge, reward, or otherwise engage in resolving partner related matters.
- Assisted overall Central Checkout Department operation and served in the store manager capacity during the Store Director's absence
- Achieved Sales goals; prepared projections/ forecasts, reviewed financial tracking information, addressed performance opportunities and budget discrepancies, communicated sales goals to Partners.
- Managed 80-100 Partners
- Building customer loyalty was an important skill I developed in this position
- Achievements I won the Harvey Mabry Award for Excellence in Management 2004
- One of top 5 manager in San Antonio West Region Payroll achievement.
- Promoted to Manager In Charge
Produce Manager
H.E.Butt Grocery Company
01.2000 - 01.2001
- Oversaw entire Department operation to ensure superb produce and customer service
- Developed and lead a retail sales team to provide customer service at the highest level in all areas
- Oversaw product ordering and inventory controls
- Worked to achieve set department budget that contributed to the stores long range goals
- Responsible for employment interviews, performance appraisals and Partner feedback
- Trained and developed Partners
- Responsible for writing departmental schedule
- Achievements I was able to bring down inventory stock on hand by 20%.
- Promoted to Central Operations Manager
Assistant Service Manager
H.E.Butt Grocery Company
01.1996 - 01.2000
- Provided direction to Central Checkout Partners as well as feedback and coaching
- Provided routine verbal and first written warnings on the Attendance & Punctuality and Cash Over and Shorts policies
- Made scheduling decisions when appropriate
- Maintained sanitation standards, monitored and managed potential front-end shrink
- Approved and reviewed financial transactions at the check stand
- Promoted to Produce Manager
Greeter/Bagger/Checker
H.E.Butt Grocery Company
01.1992 - 01.1996
- Promoted to Assistant Service Manager in 1996
Education
Associates of Applied Science - Criminal Justice Law Enforcement
San Antonio College
San Antonio, Texas01.1997
Skills
- Customer service
- Team leadership
- Effective communication
- Problem solving
- Retail merchandise quality standards
- Store operations
- Leadership development
- Flexible schedule
- Goals and performance
Awards
- H-E-B Leadership Series San Antonio / West Region
- Harvey Mabry Award for Excellence in Management 2004
Computer Technical Skills
- Microsoft Office systems
- H-E-B computer systems
Timeline
Store Manager
Target
11.2023 - Current
Store Manager
Chick-fil-A
06.2013 - 05.2023
Assistant Store Manager
Office Max
06.2011 - 01.2013
General Merchandise and Drug Store Manager
H.E.Butt Grocery Company
08.2009 - 04.2011
Manager In Charge
H.E.Butt Grocery Company
08.2007 - 01.2009
Central Operations Manager
H.E.Butt Grocery Company
01.2001 - 01.2007
Produce Manager
H.E.Butt Grocery Company
01.2000 - 01.2001
Assistant Service Manager
H.E.Butt Grocery Company
01.1996 - 01.2000
Greeter/Bagger/Checker
H.E.Butt Grocery Company
01.1992 - 01.1996
Associates of Applied Science - Criminal Justice Law Enforcement
San Antonio College
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