Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
MILITARY SERVICE
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PAUL KLIMEK

Lake Orion,MI

Summary

Detail-oriented IT support Engineer with hands-on experience of troubleshooting hardware, software, and network issues across Windows and mobile environments. Skilled in Active Directory, Office 365, ticketing systems, and end user support with a strong focus on customer service and quick problem resolution.

Experienced with diagnosing and resolving technical problems efficiently. Utilizes strong communication skills to provide clear guidance and support to users. Knowledge of system maintenance and software troubleshooting ensures optimal performance and user satisfaction.

Overview

12
12
years of professional experience
1
1
Certification

Work History

IT Manufacturing Site Support Analyst

General Motors
07.2023 - 06.2025
  • Incident Management, Asset Management and Plant Floor Systems in a Manufacturing Environment.
  • Knowledge of Microsoft Office Applications and Windows 10 & 11.
  • Expertise in providing desktop support for office staff & plant employees.
  • Excellent communication and organization skills ensure proficiency in grasping new tasks and ideas.
  • Maintain and troubleshoot servers, network connections, and production systems within the plant.
  • Install, configure, and support PCs, printers, barcode scanners, industrial PCs, and production equipment software.
  • Support MES (Manufacturing Execution Systems), ERP (like SAP), and other production-related applications.
  • Respond quickly to IT issues on the production floor to minimize downtime and disruptions.
  • Assist operators, engineers, and supervisors with IT tools and provide user training when needed.
  • Ensure systems comply with company security policies and data protection standards.

Cyber Security Analyst Contractor (General Motors)

Insight Global
04.2023 - 07.2023
  • A professional responsible for protecting the organization’s computer systems, networks, and data from cyber threats such as hacking, malware, phishing, and insider attacks.

Monitored over 500 systems for suspicious activity using tools like SIEM (Security Information and Event Management) software.

  • Investigate incidents when alerts or breaches occur.
  • Implement security measures (firewalls, encryption, endpoint protection, etc.).
  • Conduct vulnerability assessments and penetration tests.
  • Develop and enforce security policies and best practices.
  • Train employees in cybersecurity awareness.
  • Evaluated emerging cybersecurity technologies for potential adoption within the organization's infrastructure.

Desktop Technician

People Driven Credit Union
07.2021 - 11.2022
  • Responsible for evaluating, developing, and maintaining, five(5) Branch locations, along with the usage of approximately 100 computer systems per branch.
  • Acquired, installed, and maintains the credit union's local area network.
  • Assisted in presenting management recommendations related to purchasing and installing hardware, software, and telecommunication equipment.
  • Managed LAN security and network performance.
  • Established and implemented LAN policies, procedures, and standards and ensured their conformance with information technology and People Driven Credit Union’s objectives.
  • Developed and wrote procedures for installation, use, and solving problems with communications hardware and software.
  • Instructs users on the use of equipment.
  • Install new PCs and perform PC configurations and software installations.

Business Continuity Management

SunGard Availability Services
07.2019 - 05.2021
  • Developed multiple Company Management Skills to assist in the utilization of recovery strategies to over 100 organizations so that they can resume normal operations as soon as possible following a crisis.
  • Responsible in making sure that company files and computer images are backed up should the data be lost.
  • Upon assessing possible risks and analyzing potential losses, as well able to create solutions by implementing test plans.
  • This involves anticipating and planning potential threats and requires knowledge of information security and risk management.
  • Adapted analytical Skills to conduct research, while using Excel Spread sheets and Environmental modeling data sheets.
  • Experience with imaging Desktop and Laptops and Network Management along with maintaining facility procurement responsibilities.
  • Experience with imaging Desktop and Laptops
  • Experience with Computer Deployment / Migration / Refresh Projects, including user data migration
  • Provided Preventative Maintenance to generators, HVAC, Electrical Environment and UPS Systems.
  • Provide proficient customer support to clients, while maintaining operational controls and Inventory of equipment.
  • Extensive Cisco/TCPIP switching and routing knowledge.
  • Assisted in Collaborative Recovery specifications with the Technical Knowledge to write playbooks for technical and Hands-On Preparations.

Computer Technician | Network Systems Analyst

General Motors
01.2016 - 02.2019
  • Support to the End User Desk-top Environment, including Hardware Management and Virtual Desktop infrastructure hardware for over 1200 End Users.
  • Download Standard Builds using multiple Microsoft Applications.
  • Supported and administrated the hosted virtual desktop hardware environment, along with delivering applications to a multi-tenancy Network.
  • Supported and administrated the hosted virtual desktop hardware environment, along with delivering applications to a multi-tenancy Network.
  • Installed, tested, and integrated applications and 3rd Party products into the Virtual Environment and Hardware included.
  • Image and deploy computer hardware and accessories including Laptops, Desktops, IPADS, Surface, Monitors
  • Assisted in management of Active Directory Group Policy Objects (GPO's), with the direction of template software instruction.
  • Provided centralized Group Policy management configurations of local computer desktops through Microsoft’s version of Active Directory.
  • Applied Group Policy components on a domain-wide network area between multiple Network Domains.
  • Worked with Computer Registry Items within the desktop computers and their specified components that needed to be applied, from within Group Policy and Active Directory.

Computer Technician | Network Systems Analyst

General Motors
01.2013 - 01.2016

Support to the End User Desk-top Environment, including Hardware Management and Virtual Desktop infrastructure hardware for over 3000 End Users.

  • Downloaded Standard Builds using multiple Microsoft Applications.
  • Supported and administrated the hosted virtual desktop hardware environment, along with delivering applications to a multi-tenancy Network.
  • Image and deploy computer hardware and accessories including Laptops, Desktops, IPADS, Surface, Monitors
  • Troubleshoot and resolve issues on laptop/desktop computers and peripherals
  • Monitored Network Performance via Special Applications of all network resources for approximately 2500 end users, used to diagnose issues within the network.
  • Extensive installation experience included proper implementation of various models of Cisco Networking Ethernet switches and routers.
  • This also Included Data Center installation implementations.
  • Configured WAN and installed Various Cisco Network WIFI Access Point models and Wireless Controllers.
  • Configured Basic Network Protocols such as EIGRP, BGP and OSPF protocols on an already existing LAN, to new autonomous systems or routers that were being added to the network.
  • Configured Normal Range Virtual LAN Area Networks for separate groups or equipment that needed to be on a different IP and Network.
  • Configured Trunks on Newly added Network equipment and configured the network when compromised on an incident and needed to be re-routed down another trunk temporarily.

Education

Associates of Information Systems - IT Information Studies

Capella University
Minneapolis, MN

Associates of Basic Educational Studies - Minor Education in Criminal Justice

Oakland Community College
Auburn Hills, MI
1998

Skills

  • Microsoft Office 365 proficiency
  • Proficient in Microsoft Windows 10
  • Experienced with Microsoft Server 2019 administration
  • Experience with ESXi 70 virtualization
  • Cisco ASA firewall management
  • Cisco Light Weight Wireless Access Point Implementation
  • Cisco and Meraki Switch and Router Implementation
  • Network troubleshooting expertise
  • Cisco Access Control List Implementation
  • ADSI with Visual Basic\Active Directory
  • Cybersecurity control implementation
  • Extensive Written and Oral Communication Skills
  • Windows Active Directory management
  • Proficient in ServiceNow and Jira ticketing systems

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets for yearly computer systems upgrades.
  • Supervised team of 10 staff members while upgrading vehicle flash systems to over 5000 vehicles.
  • Documented and resolved Manufacturing Built computer ssytems which led to a plant wide upgrade.
  • Collaborated with team of 500 personnel in the development of of the 2025 Chevrolet Escalade system flash upgrade.

Certification

  • Commercial Driver's License Class A
  • Cisco Certified Network Associate (CCNA)
  • CompTIA Security+ Certification
  • Building Industry Consulting Service International (BICSI) Certified Infrastructure Specialist, Level 2 Intermediate
  • Building Industry Consulting Service International Certified Fiber Technician Expert

Timeline

IT Manufacturing Site Support Analyst

General Motors
07.2023 - 06.2025

Cyber Security Analyst Contractor (General Motors)

Insight Global
04.2023 - 07.2023

Desktop Technician

People Driven Credit Union
07.2021 - 11.2022

Business Continuity Management

SunGard Availability Services
07.2019 - 05.2021

Computer Technician | Network Systems Analyst

General Motors
01.2016 - 02.2019

Computer Technician | Network Systems Analyst

General Motors
01.2013 - 01.2016

Associates of Information Systems - IT Information Studies

Capella University

Associates of Basic Educational Studies - Minor Education in Criminal Justice

Oakland Community College

MILITARY SERVICE

  • United States Army, Artillery Radar Operations Specialist, Schofield Barracks, HI, High Technical Artillery Tracking Systems
  • United States Naval Reserve, Ordinance Machinist, Selfridge ANG, Mt Clemens, MI, Ordinance Machinist
  • United States Navy, Ordinance Machinist, Alameda Air Base, San Francisco, CA, Carrier based ordnance mechanics and assembly.
PAUL KLIMEK