
Detail-oriented IT support Engineer with hands-on experience of troubleshooting hardware, software, and network issues across Windows and mobile environments. Skilled in Active Directory, Office 365, ticketing systems, and end user support with a strong focus on customer service and quick problem resolution.
Experienced with diagnosing and resolving technical problems efficiently. Utilizes strong communication skills to provide clear guidance and support to users. Knowledge of system maintenance and software troubleshooting ensures optimal performance and user satisfaction.
Monitored over 500 systems for suspicious activity using tools like SIEM (Security Information and Event Management) software.
Support to the End User Desk-top Environment, including Hardware Management and Virtual Desktop infrastructure hardware for over 3000 End Users.