Paul Konenkamp
Cary,NC
Summary
IT professional with over 20 years of experience in supporting mission-critical systems within financial and enterprise environments. Expertise includes UNIX/Linux systems, batch job scheduling, automation, SQL diagnostics, and production support. Committed to enhancing system stability and operational excellence through intelligent automation.
Overview
16
16
years of professional experience
Work History
Production Support Engineer
Deutsche Bank
Cary, NC
10.2017 - 06.2025
- Received a Deutsche Bank Award for outstanding performance in this role
- Delivered proactive technical support for critical banking applications, enhancing system uptime by 7% through effective monitoring and issue resolution within 6 months
- Managed the incident/RTIM queue, resolving 100% of requests within SLA, enhancing operational efficiency through prioritized issue tracking
- Utilized SQL querying to identify and troubleshoot system issues, enhancing operational efficiency and ensuring timely resolutions without delays
- Executed UNIX commands and JAVA troubleshooting, resolving critical incidents within 24 hours, ensuring minimal disruption to operations
- Resolved critical incidents by effectively analyzing GENEOS alerts, ensuring minimal disruption to operations and maintaining service continuity
- Enhanced operational efficiency by 20% within 6 months by implementing automated monitoring solutions for Control-M jobs, reducing manual intervention
- Ensured 100% adherence to SLAs by implementing a proactive ticket tracking system, enhancing operational efficiency within 6 months
- Established a streamlined documentation process that improved clarity and accessibility of technical resources, significantly enhancing team performance
- Managed and escalated high-impact incidents, ensuring core processing schedules remained uninterrupted through proactive monitoring and resolution within 24 hours
- Demonstrated strong problem-solving skills by resolving critical incidents swiftly, maintaining service continuity and operational efficiency without delays
- Collaborated with cross-functional teams to integrate Angular into existing systems, significantly improving real-time data processing and user engagement
IT Engineer
Cisco Systems
Lawrenceville, Georgia
01.2009 - 01.2016
- Enhanced batch processing efficiency by integrating BMC Atrium Orchestrator with UNIX scripts, achieving a 15% reduction in error resolution time within 3 months
- Streamlined job scheduling processes, achieving a 10% increase in efficiency by integrating SAP and Business Objects into Tidal Enterprise Scheduler within 3 months
- Analyzed job failures to initiate a problem report, then worked with the client to assist in further investigation to provide well-thought-out solutions
- Routinely created, added, and modified Unix/Linux, SAP, and Business Objects batch jobs using Tidal Enterprise Scheduler, JSC Maestro, IBM Tivoli, and Dollar Universe
- Facilitated knowledge transfer across teams by creating comprehensive technical documentation, significantly improving operational efficiency
- Used AGILE/STARS application in support of ITIL and Change Management protocols
- Enhanced incident resolution efficiency by 20% within 3 months by implementing streamlined processes in the Remedy 7 ticketing system
- Collaborated with clients and engineers to resolve issues regarding systems, and client inquiries
- Supported on-call duty support rotation and responded to P1/P2 critical incidents
Education
Dekalb Community College
Skills
- Angular and Java development
- GCP and cloud platforms
- Linux and Unix systems
- SAP and Spring Boot frameworks
- Job scheduling tools
- Control-M and Tidal scheduler
- IBM Tivoli Maestro management
- Monitoring tools expertise
- AppDynamics and Splunk proficiency
- ITRS and Nagios monitoring
- Scripting and automation skills
- Shell scripting and XML/XSLT
- Database management tools
- Oracle and SQL querying
- ITSM frameworks
- ITIL and ServiceNow knowledge
- Audit compliance standards
- SOX and ISO-9001 adherence
- Agile methodologies
- Change management practices
- Root cause analysis techniques
- DevOps tools exposure
- Ansible, AWS, Azure, Git, Jenkins, Python
Awards
Deutsche Bank Award Deutsche Bank, Cisco Innovation Award Cisco Systems
Timeline
Production Support Engineer
Deutsche Bank
10.2017 - 06.2025
IT Engineer
Cisco Systems
01.2009 - 01.2016
Dekalb Community College
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