Paul Kottman

Anderson Auto Group

07.2003 - Current

Improved customer satisfaction by implementing streamlined service processes and staff training programs.
Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
Implemented inventory management systems to reduce costs and increase efficiency in the service department.
Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
Increased overall revenue by upselling additional services and products during routine maintenance visits.
Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
Hired, trained and supervised team of service staff members to meet business goals.
Managed budgets and resources, optimizing allocation for maximum impact on business objectives.

Summary