Paul Laperruque
Ramona,CA
Summary
Dedicated professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Astute professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Customer service representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
13
13
years of professional experience
Work History
Publications Coordinator
Office Of The Dean Of Engineering, UC San Diego
La Jolla, CA
- Increased brand awareness through creation of innovative print and digital productions for alumni and public.
- Redesign of Jacobs School of Engineering website working with communications and technical teams.
- Coordinated design of Jacobs School iPhone and android smartphone application.
- Led implementation of best practices to support customer service satisfaction initiatives.
- Cut delivery times through proactive tracking and monitoring of project timelines and aggressive pursuit of customer approval of digital and print files.
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Collaborated with communications and development teams to achieve recognition of excellence of the Jacobs School and its various specialty departments.
- Results of our proactive work saw a steady rise of the Jacobs School and departments in U.S. News and World Report national rankings of engineering schools.
- Organized meetings for Jacobs School's departments and coordinated availability of conference rooms for participants.
Operations Manager
Centarra Professional Presentations
Ramona, CA
04.2009 - Current
- Devised processes to boost long-term business success and increase profit levels.
- Partnered with vendors and suppliers to effectively manage and budget.
- Planned and resourced logistics for operations
- Ready to act quickly in critical roles.
- Handled problematic customers and clients to maintain excellent customer service.
- Managed purchasing, sales, and marketing operations efficiently.
- Drafted invoices for completed work.
- Negotiated price and service with customers to decrease expenses and increase profit.
- Assisted with marketing strategy creation and advertising initiatives to better promote success to public.
- Planned and confirmed travel arrangements and logistics.
Education
Business Administration And Psychology
San Diego State University
San Diego, CASkills
- Interactive Media
- Print and Digital Media
- Press Releases
- Report Preparation and Analysis
- Multimedia Presentations
- Professional Networking
- Administrative Support
- Publication Planning
- Brand Identity
- Media Coverage
Accomplishments
Co-owner or breeder of over 50 champion Silky Terriers
Involved in the showing of purebred dogs for over 40 years
Affiliations
Member American Kennel Club
Member Silky Terrier Club of America
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Operations Manager
Centarra Professional Presentations
04.2009 - Current
Publications Coordinator
Office Of The Dean Of Engineering, UC San Diego
Business Administration And Psychology
San Diego State University
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