Reliable Shift Leader and well-coordinated planner with a superior work ethic, combined with resourceful and upbeat nature. Dedicated to providing the highest standard of service for all stake holders. Proudly offers talents in communication and organization. Engaging and personable coach and employee trainer successful at maximizing team productivity.
Overview
36
36
years of professional experience
Work History
Shift Supervisor Safety and Security
Salve Regina University
100 Ochre Point Ave. Newport, RI 02840
04.2007 - 09.2023
Supervised and evaluated employees on the evening shift. Established effective employee schedules, reviewed written reports, and trained new hires.
Coordinated with Housing Authority via telephone, email and in- person.
Fostered team-oriented culture while highlighted employee success and ensured completion of day to day tasks by following proper procedures and policies.
Performed foot and vehicle patrols of the University campus to monitor behavior, secure buildings and property, investigated disturbances, maintained order during events and enforced regulations.
Responded to housing complaints from students and summer residents and communicated with area coordinators, facilities management and supervisors to rectify the issues.
Trained University Community in ALICE and Management of Aggressive Behavior.
Lead Security Office
Blackstone Valley Security
Newport, RI
10.2001 - 11.2006
Coordinated security activities when site manager was not available.
Conducted patient watches in the ER for behavioral and elopement risk patients.
Responded to various codes throughout the hospital for behavioral and medical issues, missing patients, and fire and door alarms.
Assisted hospital staff, patients, and visitors as needed.
Completed all required paperwork and conducted rounds of the facility.
Membership Director
Silver Mountain Sports Club
Park City, UT
10.2000 - 07.2001
Membership sales and customer service.
Managed and billed over 800 accounts.
Resolved customer complaints.
Supervised front desk employees as Manager on Duty.
Assisted with club checks and front desk transactions.
Seasonal Park Ranger Lassen Volcanic National Park
National Park Service
Mineral, CA
06.2000 - 10.2000
Backcountry Law Enforcement Ranger at Juniper Lake, which is in a remote section of the park.
Patrolled the trails for resource protection.
Checked backcountry and stock use permits and enforced state and federal fishing regulations.
Investigated criminal incidents and resource violations.
Performed emergency medical services to the EMT level of training and ensure proper medical treatment prescribed by park protocols.
Lead Tour Guide
Park City Powder Guides
Park City, UT
10.1999 - 04.2000
Tour Guide via snowmobile through mountainous terrain.
Customer service and sales.
Care and maintenance of base camp facility.
Care and maintenance of equipment.
Area Ranger Grand Teton National Park
National Park Service
Moose, WY
06.1998 - 09.1999
Conducted the hiring of six seasonal law enforcement rangers, adhering to personnel and EO rules and regulations and provided direct supervision to six GS-5/7 rangers.
Prepared and set performance standards for road patrol and lake patrol rangers. Evaluated and provided informal reviews on an ongoing basis and provided formal evaluations at the end of the season.
Acted as a field training officer ensuring that employees received orientation to the park protocols, directives and training in all aspects of law enforcement.
Patrolled forty miles of roadway and high use campgrounds by vehicle and on foot. Called into concession dorms for many offenses including assaults, fights, drug use and alcohol related problems.
Participated in the Park's Elk reduction Program enforcing State Game and Fish statutes and Park regulations.
Investigated criminal incidents, motor vehicle accidents and resource violations. Made arrests and issued citations.
In winter, patrolled by vehicle, snowmobile and snowplane.
Performed emergency medical services to the EMT level of training. and completed Fire fighter I course and maintained a wildland fire fighter red card.
Park Ranger Assateague Island National Seashore
National Park Service
Berlin, MD
01.1998 - 06.1998
Patrolled park roadways, campgrounds and 37 miles of beach by four wheel drive, all-terrain vehicle, and on foot and operated boats in the sound waters of Assateague.
Ensured compliance of public closure areas for protection of nesting birds.
Performed emergency medical services to the EMT level of training and provided patient care documentation.
Served as Incident Commander and hasty team member on searches for missing persons.
Assisted Fee Collection Rangers with campground and entrance station duties.
Park Ranger and Acting Subdistrict Ranger Yosemite
National Park Service
Yosemite Valley, CA
05.1991 - 12.1995
Provided direct and indirect supervision to 29 career and seasonal employees.
Acted as Subdistrict Ranger for 7 months and operations included supervision of an active law enforcement patrol operation by foot, horse and vehicle.
Provided counseling, guidance and evaluations of all subordinates and prepared written requests and recommendations for awards, promotions, disciplinary actions and separations of all subordinates.
Coordinated with staff to provide on the job training in all phases of subdistrict operations, including law enforcement, emergency medical services, search and rescue and fee collection.
Managed an intensive search and rescue program that included technical high angle rescues, multi-day searches, wheeled litter carryouts and helicopter evacuations.
Responsible for the operation and response of the subdistrict ambulance and fire engine.
Patrol Ranger for backcountry trails and wilderness areas. Patrolled 25 miles of mountainous roads and campgrounds by vehicle and foot.
Investigated criminal incidents, motor vehicle accidents and resource violations. Issued citations and made arrests.
Trained newly commissioned seasonal Rangers in accordance with Yosemite's law enforcement field training program.
Conducted overnight hunting patrols in backcountry and along park boundary by horseback.
Park Ranger C & O Canal NHP
National Park Service
Potomac, MD
03.1988 - 04.1991
Law Enforcement Ranger who investigated criminal incidents, motor vehicle accidents, personal injury accidents and resource violations. Made arrests and issued citations. Patrolled multiple park areas conducted by power boat, canoe, vehicle, motorcycle and on foot.
Served as a primary member of the park's whitewater river rescue team on a hazardous section of the Potomac River.
Instructed whitewater and powerboat rescue courses for National Park Service employees.
Performed emergency medical treatment to the EMT level of training. Maintained first aid equipment, search and rescue gear and emergency vehicles in a response ready state.
Education
Master of Science - Management
Salve Regina University
Newport, RI
05.2014
Bachelor of Arts - Speech Communication
Bridgewater State University
Bridgewater, MA
05.1982
Skills
Personnel Management
Communication via telephone, email and in-person
Coordination with multiple departments and agencies
Monitor facilities including housing and academic buildings
Ensure proper documentation and record keeping
Report writing
Emergency Management
Field Training Officer
Timeline
Shift Supervisor Safety and Security
Salve Regina University
04.2007 - 09.2023
Lead Security Office
Blackstone Valley Security
10.2001 - 11.2006
Membership Director
Silver Mountain Sports Club
10.2000 - 07.2001
Seasonal Park Ranger Lassen Volcanic National Park
National Park Service
06.2000 - 10.2000
Lead Tour Guide
Park City Powder Guides
10.1999 - 04.2000
Area Ranger Grand Teton National Park
National Park Service
06.1998 - 09.1999
Park Ranger Assateague Island National Seashore
National Park Service
01.1998 - 06.1998
Park Ranger and Acting Subdistrict Ranger Yosemite