Paul Luevano
Dunn-Edwards Paint
Laguna Beach,CA
24
years of professional experience
Work History
Customer Service Lead
3 Years- Directed customer inquiries, resolving order issues and product questions with accurate, timely communication.
- Trained representatives on paint product knowledge, service standards, and escalation procedures.
- Coordinated order entry, will-call pickups, and delivery follow-up to maintain smooth customer flow.
- Reviewed customer complaints, identified root causes, and implemented service fixes to reduce repeat issues.
Sales and Customer Service Manager (CSM)
5 Years 1 Month- Train and supervise sales and support staff in current sales procedures, including retail software and store sales protocol.
- Shape and implement best customer service practices and policies on an ongoing basis.
- Schedule all shifts, days off, and vacations for personnel among all departments
- Facilitate good communication and relations between all departments.
- Order, receive, and inspect product as needed.
- Provide continual input on departmental goals and employee performance.
Sales & Merchandising Associate
1 Year- Increased sales by over 50% using thoughtful selection and merchandising of landscape and house plant product assortment for Los Angeles and Orange County area Orchard Supply Hardware chain stores.
- Provided regular consultations with store personal and management to advise on product availability and pending order deliveries.
- Quickly and effectively resolved issues involving product shortages and product control.
Account Services Specialist
2 Years- Accurately processed and oversaw over $1 Million in purchase orders annually to ensure complete and timely manufacturing and delivery of product.
- Coordinated with production, sales and warehouse teams to expedite order production, shipping and any required follow up.
- Quickly responded to and resolved customer issues involving products or service.
Department Trainer/Senior Sales Representative
8 Years- Generated over $6 Million in sales, while consistently maintaining Top-3 Sales status throughout tenure.
- Served as sales department trainer and technical advisor during relocation of company from Los Angeles, CA to Henderson, NV, including establishment of new office, new staff, and new systems protocol.
- Assisted sales department manager with all aspects of daily operations within busy call center environment, including payroll, performance evaluations, and daily operations.
Education
Undergrad - General Ed/Art History and Design
Skills
Customer Service Excellence
Database Management
Product Sales
Merchandise Upselling
Product Knowledge
Problem Resolution
Sales Closing
Customer Needs Assessments
Microsoft Office (10+ years)
Microsoft Excel
Microsoft Word
Microsoft Powerpoint
Customer service
Phone etiquette
Sales
Merchandising
Account Management
Library Services
Outside Sales
Inside Sales
English
Communication skills
Negotiation
Personal Information
- Title: Experienced, Professional and Reliable Customer Service/ Sales Representative
- Work Permit: Authorized to work in the US for any employer
Accomplishments
- Call center customer service — Expert
- May 2021
- Demonstrating customer service skills in a call center setting
- Full results: Expert
- Customer focus & orientation — Proficient
- Responding to customer situations with sensitivity
- Full results: Proficient
- Attention to detail — Highly Proficient
Timeline
Customer Service Lead
Dunn-Edwards Paint
10.2023 - CurrentRead More
Sales and Customer Service Manager (CSM)
MARINA DEL REY GARDEN CENTER
09.2018 - 10.2023Read More
Sales & Merchandising Associate
PLANT SOURCE INC
08.2017 - 08.2018Read More
Account Services Specialist
VISIONAIRE LIGHTING LLC
04.2012 - 04.2014Read More
Department Trainer/Senior Sales Representative
PROMO DIRECT
04.2003 - 04.2011Read More
California State University Long Beach
Undergrad from General Ed/Art History and Design
Read More