Paul Luna

• Troubleshot and diagnosed systems using speed, ping, and related tests.
• Serviced residential and commercial customers by connecting, disconnecting, and altering services.
• Utilized tools and equipment safely to minimize injuries and mishaps.
• Trained customers on equipment usage, setup procedures, and troubleshooting strategies.
• Obtained SCTE Certification in broadband distribution and digital fundamentals.
• Completed training in Home Networking Fundamentals and Wireless Home Networking Fundamentals.
• Executed Return Path and Intelligent Home procedures for enhanced service delivery.
• Operated ONX Meter to ensure accurate performance assessments.
• Completed day-to-day duties accurately and efficiently.

Demonstrated in-depth understanding of cable systems as a cable technician.

Exhibited strong time-management and communication skills in managerial roles.

Effectively managed multiple tasks under pressure in fast-paced environments.

Contributed to team success through collaboration and shared problem-solving efforts.