Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Paul Lutzke

Louisville,KY

Summary

Professional retail leader with strong focus on team collaboration and achieving results. Skilled in inventory management, customer service, and conflict resolution. Adaptable to changing needs and consistently reliable. Effective communicator with keen sense of operational efficiency and staff development.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Assistant Store Leader

Kroger
03.2023 - Current
  • Assisted in daily store operations, ensuring smooth customer service experiences.
  • Supported inventory management processes, including stock replenishment and organization.
  • Collaborated with team members to maintain cleanliness and visual merchandising standards.
  • Engaged with customers to address inquiries and resolve issues promptly.
  • Learned and adhered to safety protocols for operation of equipment and handling of products.
  • Recruited and hired talented individuals bringing depth and experience to organization.
  • Maintained up-to-date knowledge of promotions and sales initiatives to inform customers effectively.
  • Built relationships with team members to encourage willingness to address concerns and issues.
  • Streamlined store operations by effectively scheduling staff and managing resources to meet demand.
  • Mentored employees to help improve skills and enable team members to become peak performers on job.
  • Served as floating manager-on-duty, MOD, to cover shift shortage.
  • Supervised 200 co-workers.
  • Built strong relationships with customers through active listening, understanding their needs, and offering personalized solutions.
  • Collaborated with Store Leader to develop strategies for achieving sales goals and driving revenue growth.

Assistant Store Manager

The Fresh Market
08.2022 - 03.2023
  • Supervised daily store operations to ensure optimal customer service and efficient workflow.
  • Trained and mentored staff on sales techniques and product knowledge.
  • Implemented inventory management practices to maintain stock levels and reduce shrinkage.
  • Developed employee schedules to align with peak business hours and operational needs.
  • Analyzed sales reports to identify trends, optimizing merchandise displays for increased sales.
  • Resolved customer complaints effectively, improving satisfaction and loyalty through exceptional service.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Bakery Manager

The Fresh Market
06.2016 - 08.2022
  • Supervised daily bakery operations, ensuring quality standards and product freshness.
  • Trained and mentored staff on baking techniques and customer service best practices.
  • Implemented inventory management systems to optimize stock levels and reduce waste.
  • Developed new recipes to enhance product offerings and meet customer preferences.
  • Enforced health and safety regulations, maintaining compliance throughout bakery operations.
  • Analyzed sales data to identify trends, adjusting production schedules accordingly.
  • Maintained a clean and safe work environment by enforcing strict adherence to food safety guidelines and regulations.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Managed inventory and reduced waste, resulting in cost savings for the bakery.
  • Provided excellent customer service by addressing concerns promptly and professionally, resulting in repeat business.
  • Handled staff scheduling, ensuring adequate coverage during peak times while minimizing labor costs.
  • Conducted employee training sessions on proper baking techniques, equipment usage, sanitation practices, and safety protocols.
  • Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
  • Oversaw all aspects of quality control to maintain consistently high standards for baked goods produced at the facility.

Bakery Clerk

The Fresh Market
10.2014 - 06.2016
  • Managed daily inventory of baked goods, ensuring freshness and quality standards were met.
  • Assisted customers with product selection, providing knowledgeable recommendations to enhance shopping experience.
  • Operated cash register efficiently, processing transactions accurately and maintaining balanced cash drawers.
  • Trained new staff on bakery procedures, emphasizing safety protocols and customer service excellence.

Musician

Busch Gardens Tampa Bay
03.2013 - 10.2014
  • Collaborated with fellow musicians for seamless performances and increased audience engagement.
  • Elevated performance quality by consistently practicing and refining individual skills on various instruments.
  • Improved overall band dynamics by providing constructive feedback and fostering open communication among members.

Education

Technical Certificate - Business Management And Analysis

Marion Technical College
Ocala, FL
06-2022

Skills

  • Customer relationships
  • Store operations
  • Health and safety
  • Team management
  • Merchandise display
  • Human resource policies
  • Customer service
  • Multitasking and organization
  • Friendly and positive
  • Verbal and written communication
  • Flexible schedule
  • Operations management
  • Conflict resolution
  • Special events

Certification

Food Safety Manager

Commercial Pilot Certificate


Timeline

Assistant Store Leader

Kroger
03.2023 - Current

Assistant Store Manager

The Fresh Market
08.2022 - 03.2023

Bakery Manager

The Fresh Market
06.2016 - 08.2022

Bakery Clerk

The Fresh Market
10.2014 - 06.2016

Musician

Busch Gardens Tampa Bay
03.2013 - 10.2014

Technical Certificate - Business Management And Analysis

Marion Technical College

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