Paul Marsh
Operations Manager/Bartender/Serer
Chesapeake,VA
Summary
Experienced bar professional with expertise in bar service, specialty cocktails, and FOH management. Successfully managed operations in 5 different states including Seattle, Maui, San Juan Islands, Key West, Bay Area, Alaska (for a day), Bedford, and Fort Worth. Committed to delivering exceptional service and passionate about my work.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Stock Broker
Self Employed Web
Grand Prairie, TX
11.2023 - Current
- Provided advice and recommendations to clients regarding stocks, bonds, mutual funds, and other investments.
- Monitored market conditions, news events, and economic indicators in order to identify potential investment opportunities.
- Executed buy and sell orders for clients based on their individual needs and objectives.
- Developed strategies for trading stocks that would maximize returns while minimizing risks.
- Informed clients of new products or services offered by the company related to investments.
- Analyzed financial statements of publicly traded companies in order to identify potential investments.
- Collaborated with other departments within the organization such as compliance, operations.
Bartender/server
Fitzgerlald and Fixture
Fort Worth, TX
02.2022 - 05.2022
- Bartending at the Fitzgerald has been a great experience working with Chef Ben Merritt, whom I have been friends with for a long time, learning his incredible cuisine.
- In addition, I have also learned much from Chris Lynch in his specialized touch and attention to detail in the FOH.
- Details include typical bar functions, including learning and making innovative and creative cocktails, led by Stephen Mathers.
- This is a new yet thriving establishment.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Processed payments accurately and efficiently with POS system.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
General Manager
Ron’s Corner Tavern
Bedford, TX
02.2013 - 02.2022
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Ensured compliance with local health department regulations regarding food safety standards.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Developed marketing strategies designed to increase brand awareness within target markets.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Supervised employees through planning, assignments, and direction.
- Created schedules and monitored payroll to remain within budget.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
Corporate Trainer
Bennigan’s Terminal D
Fort Worth (DFW Airport), TX
05.2010 - 11.2012
- Bartender/Server for high-volume store in Terminal D, DFW Airport.
- Card key holder for management duties.
- Opened other stores as a trainer for bartenders for new stores.
- Conducted needs assessments to identify skill gaps in the workforce.
- Developed and implemented training programs to improve employee performance.
- Provided individual coaching sessions for employees who needed additional support with their job duties.
- Monitored employee progress during training sessions to ensure understanding of material presented.
- Researched industry trends and best practices in corporate learning and development.
- Established clear expectations for employees prior to beginning any new program or process.
- Implemented effective onboarding processes for new hires into the organization.
Education
Associate Arts Degree - business and healthcare
TCC
07.2015
Skills
- Scheduling Staff
- Upselling strategies
- Menu Memorization
- Cicerone Server Certified
- Dependable
- Attentive
- Strong behind the wood
- Strong on the floor
- POS System Operation
- Menu development
- Employee Coaching
- Beverage knowledge
- Workflow Planning
- Customer Retention
- P&L Management
- Business Development
- Quality Management
- Schedule Management
- Operations Oversight
- Customer Relationship Management
- Advertising and marketing
- Loss Prevention
- Staff Supervision
- Vendor Sourcing
- Facility Management
- Vendor relationships
- Time Management
- Leadership
- Exceptional interpersonal communication
- Event Management and Promotion
- Staff Motivation
- Employee Development
- Vendor Partnerships
- Staff Training
- Troubleshooting expertise
- Team Player
- Inventory Control
- Leadership and team building
References
- Clint MacArther, 907-317-00335, Commercial Pilot, 10 years
- Dirk Kelcher, 214-577-3475, Restauranteer, 14 years
- Chas Taipale, 817-680-2504, Owner Bodega and Dirty Laundry bars, 10 years
Activities
- Fishing
- Family
- Service industry
Affiliations
- Inspiring Gardener
- Avid fisherman
- Trained Sailor
Languages
Spanish
Professional Working
Certification
- Cicerone Certified
- TABC Certified
- Food Handlers Certified
- Liscence to carry
References
References available upon request.
Timeline
Stock Broker
Self Employed Web
11.2023 - Current
Bartender/server
Fitzgerlald and Fixture
02.2022 - 05.2022
General Manager
Ron’s Corner Tavern
02.2013 - 02.2022
Corporate Trainer
Bennigan’s Terminal D
05.2010 - 11.2012
Associate Arts Degree - business and healthcare
TCC